A Customer Relationship Management (CRM) software is THE critical tool that any business organisation must have. It is one of the most popular sales tools used by most sales professionals – with 91% of companies with more than 11 employees now using CRM software.
As the name implies, it is a tool that helps salespeople to better facilitate a working relationship with their prospective and existing customers.
It can make a difference between a relationship that benefits both business and customer, and one that leaves everyone feeling unsatisfied.
With virtually every company having a CRM software to streamline their sales operations, it is safe to say that it is a major competitive weapon that a business cannot afford to ignore.
However, if knowing its pervasiveness in today’s sales landscape is not enough to convince you to invest in one, then let us break down its ROI for you. According to IBM, the ROI for CRM is substantial; when fully integrated, a company can achieve the following benefits:
To break down these statistics, we detail in this post the top six benefits of CRM software in business.
As you collect more information about your leads and customers, the more capable you become in providing them with a personalised experience. However, to maximise that information, you need to store them in one centralised database – and not just jot them down on sticky notes or file them in disorganised cabinets.
A CRM software serves as a one-stop-shop where you can access and share leads, and customers record much more effectively to a relevant sales representative. So, regardless of whom the customer is interacting with, they will have the same information instantly available. This leads to a reduced time spent on the sales process both by the clients and of the employees.
By having a central repository of all customer interactions, it will be much easier for your employees to understand the unique preferences and needs of the customer even though it is their first time meeting/speaking with them. With most CRM software being cloud-based, sales representatives can quickly pull customer data while away from their office desk. This means they can discuss details of the deal with clients with accuracy and precision – whenever and wherever they are.
With a CRM software, your customer’s issues can be resolved much quicker and more efficiently. Since sales representatives can retrieve all customer’s past purchases, preferences, and interactions, they will be able to come up with a solution much faster. If the sales representative in question cannot determine a solution, they can tag other representatives to the deal, or even crowdsource for answers through customer portals.
Sales activities are considered as the most critical sales metric because they are the only ones that can be directly controlled and influenced. So, if your sales representatives spend more time on menial tasks rather than on more important activities, it means that you are wasting the opportunity to influence your profits directly.
Instead of doing all things manually – from filling out reports to sending follow-up emails – a CRM software allows you to leverage automation so that you can take the burden of many of these routine tasks off your employees’ shoulders. This means that your salespeople can focus more of their time and efforts towards closing leads and resolving customer issues, while the CRM software takes care of the rest.
Transparency is crucial to ensure that a sales organisation functions efficiently and without any internal conflicts. One of the ways CRM software improves team transparency is by automating the assignment of leads. By automating this process, your team is less likely to think that they are being treated unfairly and that the process has been impartial.
A CRM software also shows who has achieved the most sales and why their output is being commended. By making this information accessible to all team members, internal clashes can be avoided, and the team would be much more open to working with each other – which then leads to better productivity and improved sales.
Lastly, a CRM software enables you to leverage more powerful analytics features which can help you analyse sales data and get deep insights with ease and efficiency. With a CRM software such as Pipedrive, you can determine which channel provides the highest quality leads, where your customers live, and demography that most of your leads and customer belong to.
Additionally, you can also identify which customers bring in the most money to your business, and even gauge the performance of each of your sales representatives. With this data at hand, you can make better business decisions, and help your sales team achieve the established targets.
Through a smarter and more systematic sales processes, better teamwork, and new insights gained from sales data, a CRM helps companies to adopt customer-centric business models that enable them to achieve long-term growth.
To learn more contact KONA Group today on 1300 611 288 or send an email to info@kona.com.au.
If any of these situations rings true for your customer service team, KONA’s customer service training program will truly transform the behaviour, performance and results of your customer service executives.
Making outbound telephone calls and handling customer inbound queries over the phone requires multiple skills including communication skills, phone skills, problem resolution skills and active listening skills.
Whether you are looking to train your new call centre operatives effectively or are looking to improve the performance of your existing call centre team, KONA’s customised Call Centre Training program in Sydney and Melbourne is tailored to you and your team.
With over 17 years of experience in Sales Training in Sydney, Australia, KONA is a trusted partner for Call Centre Training, Team Leader Training and Sales Training. With a proven track record of delivering successful results for call centre teams, both big and small, we will transform your good call centre executives into call centre champions.
KONA’s experienced coaches will create a customised call centre training program for your organisation to deliver highly effective results. Our Sales Management Training programs are perfect to develop your Team Leader Training and are highly interactive, engaging and fun and ensure that the participants are truly transformed and ready to make a difference.
If you need to improve the performance of your call centre executives and team leaders, KONA’s Customised Call Centre Training, Sales Training in Sydney and Customer Service Training and Coaching will increase your team’s performance and results
Generic, ‘off the shelf’, by the book, Call Centre Training Courses do not deliver effective results and they are not the best use of your investment if you are looking to develop a highly effective team that deliver the results you need.
So if you are looking to increase the effectiveness and results of your Call Centre and Customer Service team, contact KONA today on 1300 611 288 or text 0425200883 or email info@kona.com.au to discuss how we can help you to improve your organisation’s results.
The KONA Group is Australia’s Leading Call Centre Training, Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Customer Service Training, Team Leader Training, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; DISC and MBTI, and more.
At your next conference, event or training program, take advantage of some of the best Motivational Speakers in Australia when you book a KONA speaker
Motivate & inspire your team, customers and audience with real life stories of resilience, commitment, mateship, sacrifice, perseverance & success.
Following in the footsteps of Scott, Mawson Shackleton and Amundsen, Grahame trekked 68 days to the South Pole then parachuted into the Arctic Circle and North Pole – You MUST see the video!!!
4 World Championships for Australia; 23 Ironman Triathlons including Hawaii; Sahara Desert Runner; International Speaker, all since the age of 40! He even survived 3 rounds with the Heavy Weight Boxing Champion of Australia!
Rescue Diver and First-Aid Medic, Trained Negotiator, From the streets of Dublin to International Boardrooms, Garret bought his first suit with his last 5 pounds from the Salvation Army before going onto build the 2nd largest training company in London. Launched the FT Weekend in London and Virgin Money in Sydney.
From Policing the streets of Kings Cross in Sydney’s red light district to advising boards and CEO’s on Corporate Strategy and Leadership. Hear from Tim about his remarkable journey and what he learnt along the way about people and why they make decisions.
Ex Australian Special Services. From behind Enemy Lines to Australian Boardrooms, learn how the disciplines and skills of the SAS translate into growing your organisation.
If you would like to book a Conference Speaker or discuss how KONA’s Sales Training, Sales Management Training and Call Centre Training will improve your organisation’s results, contact Glenn Dobson today on 1300 611 288 or info@kona.com.au or text 0425 200 883.
The KONA Group is Australia’s Leading Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; DISC and MBTI, and more.
This week the KONA Group celebrates 17 years in business and so much has happened in that time including:
Every week we see our political leaders on all sides demonstrating the behaviours that if they happened in the ‘real world’ of business would have severe implications on the future prosperity of an organisation and potentially their own jobs.
Bickering, sexism, insults, insincerity, arrogance, hypocrisy, not answering the questions, spin, the list goes on and on.
Politicians then wonder why their ‘customers’ aka voters view them with such contempt.
You only have to turn on the news every evening to see the types of behaviours that would be deemed unacceptable from children let alone parliamentarians.
And yet, as a Sales Professional there is a lot to learn from watching our politicians in action with key lessons in what NOT to do.
So here are 3 Lessons we can learn from politicians in how NOT to behave.
Consistently we see politicians try to win points over the other side by running down their ‘competitors’ and using every opportunity to attack the other party, instead of promoting their own Value.
Unfortunately, they are just not smart enough to understand that this negative approach turns off their customers (voters) instead of influencing them positively to buy (vote) from them.
So as a Sales Person or Manager a key lesson that must be reinforced is, no matter how poor your competitors perform, DO NOT run them down in front of customers. Focus instead on the value that you can add for your customers and let your actions speak for themselves.
Politicians lack of ability to promote the key features and benefits of their policies is astounding so as Professional Sales People it is important we don’t fall into the trap of thinking it is all about Products, Price and Problem Solving.
Communication and the ability to tell stories that resonate with your customers AND explain your products and services features and benefits is critical.
In his Storytelling For Sales training workshops The KONA Group’s Storytelling Specialist Mick Mooney highlights:
“To be an exceptional salesperson in today’s marketplace requires more than a solid understanding of product knowledge and data; you also need the ability to wrap the data in relevant stories in order to bring more genuine emotion, trust, and connection into the process.”
Regardless of if your vote was Yes or No in the Same Sex Marriage debate the lack of leadership demonstrated has been pathetic.
As one business contact recently said on a KONA Linked In post “One of the lessons of leadership is never ask people to do something that you’re not prepared to do yourself. Our politicians have clearly put this on us and have, hypocritically, asked us to demonstrate the leadership and courage they clearly lack.”
A key component of Sales Leadership is about making decisions, and realising that you can’t please everyone all of the time.
Yet far too often we see Managers being indecisive, procrastinating, delaying, deflecting and ‘Managing By Committee’.
Not making a decision makes a leader weak and ineffective and is a sure fire way of losing the respect of their (none) followers.
Selling is one of the MOST HONOURABLE professions in the world.
Sales Pays The Bills and Wages, and regardless of how good your products, systems, brand, advertising, offices etc are, if you don’t make a sale then everything and everyone in the business becomes obsolete.
With the role comes a Burden of Responsibility to be professional at all times, so next time you watch a politician in the news, learn from them and do the opposite to them!
The KONA Group is Australia’s Leading Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting, DISC and MBTI, Storytelling and more.
If you are looking to increase the effectiveness and results of your organisation, call KONA today on 1300 611 288 or text 0425 200 883 or email info@kona.com.au to discuss how we can help you to improve your organisation’s results.
I was recently flicking through the internet and stumbled upon a video that was a great example of the power of story in business—power that converts to decisions and dollars.
It was the late 60’s in a time where everyone wanted government funding for their programs.
The Senate, in contrast, was in the middle of a massive cost cutting campaign spurred on by the President.
One project on the chopping board was the funding for PBS, the Public Broadcasting Service.
Mr. Rogers, PBS’s Chairman, wanted to keep their funding of $20 million. The Senate wanted to cut the funding cut in half. Senator John Pastore gave Mr. Rogers six minutes to make his appeal.
Six minutes, with $10 million on the line.
When Mr. Rogers finished talking the Senator immediately blurted out, “I think it’s wonderful. I think it’s wonderful. Looks like you just secured your 20 million dollars!”
What was so wonderful? Statistics? Facts and figures? Detailed analysis? What did the Senator find so wonderful that he agreed to the maximum funding on the spot?
Mr. Rogers spent the entire six minutes telling stories.
In Mr. Roger’s case, about $1.65 million per minute.
Statistics appeal to our conscious, rational minds.
The problem is that that part of our mind is not in charge of decision making.
Decision making is located in the part of the brain connected to emotion, that’s why when emotions are stirred, decisions get made, like the Senator, often on the spot.
Do you want your clients to feel emotionally charged like the Senator felt at the end of a sales presentation:
“I think it’s wonderful!”
Is that kind of emotion, that kind of connection, that kind of conviction, what you want?
Well, if you want that kind of response, choose the same strategy as Mr. Rogers.
Tell stories that connect, that stir emotion, that are authentic and purposeful. Make sure your story isn’t a side note, but the main attraction in your pitch.
Article by Mick MooneyStorytelling For Sales – KONA’s new workshop.
KONA is excited to introduce a new workshop for your sales and support teams, Storytelling For Sales, run by our resident sales training & storytelling expert, Mick Mooney.
If you would like to increase your sales conversions through empowering your team with the skills, techniques, and confidence to use storytelling in their sales process, contact Mick on info@kona.com.au or call 1300 611 288 to discuss your story
(Opening Special: 20% discount on workshops booked this month. Offer ends Oct 30th, 2017.)
The KONA Group is Australia’s Leading Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; DISC and MBTI and more.
So if you are looking to increase the effectiveness and results of your organisation, contact KONA on 1300 611 288 or text 0425200883 or email info@kona.com.au to discuss how we can help you to improve your organisation’s results.
KONA Group can transform your sales managers, and the results they deliver with our Hearts & Minds Sales Training program customised for your organisation.
Our Australian Sales Management Training Programs in Melbourne and Sydney
Our Hearts & Minds Australian Sales Management Training Programs in Melbourne and Sydney has been delivered from over 16 years of experience and in-depth understanding of human behaviour. Our programs have delivered successful results for hundreds of organisations and 1000s of Sales People and their Sales Managers.
Hi Garret, I just wanted to say thank you again for today the feedback I was given this afternoon was that it far surpassed what they expected and that it was completely different to expectations but it covered everything in such an immersive and engaging way. I hope you had a safe trip home. And I will be in touch for some more future training opportunities!
Thank you Garret Norris. Your dissemination of knowledge was inspiring, insightful, thought provoking and lot of Fun! Your ability to create a safe, relaxed & energetic environment in which to deliver & demonstrate your ideas and knowledge is remarkable! Made for lots of learning and had a positive impact on us all! Thank you
A fantastic 3 days, you had us engaged, interacting, learning and threw us out of our comfort zones in the best possible way. I echo what my colleagues have said below, all of which is 100% true. Implementing these three days into what we do is now the focus and I look forward to connecting again soon, and look forward to more sessions where we can continue to learn, develop and and thrive in what we do, whilst living and breathing our WHY. Still buzzing, thank you!
The team loved the day and were raving about it to our marketing colleagues and managers who were unable to make the session. Garret, you were an amazing and engaging presenter.”
Hi Garret, I would like to say thank you for your time and effort last week at the Martec sales conference. The session from you went beyond my expectations in both your delivery and the involvement from my team. Thank you once again!
Hi John, We would like to take this opportunity to thank you for the sessions and contribution in our journey towards service excellence. The sessions were very well planned and relevant to our modus operandi. The team is very appreciative of your guiding principles and quick lessons from the sessions. The immediate display of the lessons learnt will be witnessed during our current peak time. I’m definitely a better listener now Thank you.
Again I found the training session really engaging, you can tell that Garret is very passionate about what he does. It may sound cheesy, but I left feeling inspired and refreshed.
As always I thought Garret was amazing and motivational, great refresher and gave me some new ideas to try and apply to what I do. Always great to participate in these sessions.
Honestly I don’t think it matters his cost as always has something insightful and thought-provoking to leave you with no matter how many times you’ve seen him or your position or length of tenure. I would love to see what he could offer the wider company (not just sales) from a psychology point of view because I feel that the provocation he provides is beneficial to all he comes in contact with. I really enjoy it because we just get each other.
Being relatively new to this industry I was a little apprehensive going into my company training day, I thought it may have been scientific and technical and it's an area where I feel a teeny bit inadequate. The relief I felt when Garret started "warming up" the room was ridiculous. He made everyone feel comfortable, relaxed and engaged. At times I feel we over complicate things to make ourselves feel more important or special. In the end, Garret reinforced the need to slow down, fully engage, leave the ego at the door and listen. This training is a must have for all teams, no matter the level. It will make you stop, think and love sales again. Can't wait until the next one.
Garret Norris is a rock star coach. He has transformed our Inside Sales team. Love his work!
Having just competed a national customised training program where we engaged Garret and KONA all I can say is thank you Garret does his homework and prepares. The impact we were able to achieve with our teams in rolling out a game changer was fantastic. Thanks Garret appreciate the effort and the results to date.
It has been an absolute pleasure and privilege to participate in a number of Garret's training and skill enhancing workshops and I cannot recommend him highly enough. Even as an experienced sales professional I always learn new things from him, think harder about what I do, and become more effective in my role. Garret's presentation style is both unique and genuine, honest to the core, while his role play and coaching principles are easy to understand and extremely worthwhile. For anyone who needs to hone or develop sales and negotiation skills Kona, and particularly Garret, are certainly the RIGHT choice.
As a sales and negotiation professional, I have been involved in a few courses. I am very impressed by the way Garrett gets to the point directly and I know he speaks from experience. He has lived it. I would like to work with Garrett more in the future as I believe we speak the same language in business. I’ll be in touch soon. Thanks Garret.
Garret and Healthy Business Builder has been a huge influence on our business and its staff, The results have drastically increased thanks to his techniques and on going support. Very impressed with the overall service and I look forward to continuing our partnership in the future. Highly Recommended.
If we have the opportunity to have more sessions, I think it would be very beneficial. I have found that the concepts presented and the skills we are working on are quickly delivering results and are relevant to us, not simply adapted from their usual clientele. He is much more engaging than other speakers we have had in the past, and from the way other members of the team have been speaking about him it’s a feeling and opinion shared by many others. Also : if he can turn skeptics like Palagy around, I feel that says something!
Thank you again for spending time with our team over past 2 days. Some valuable tips learnt and looking forward to seeing the impact it has on our team moving forward.
Definitely the best training session I have attended (including my own ha ), I could relate to the methods conveyed to us very easily. Well done Garrett and look forward to another head bashing
We certainly appreciate the time and effort and will be making sure we include some of the hints and tips into our processes moving forward.
I really thought Garret was brilliant, its not just about selling, its about getting the conversation started. I felt it was really good. I have started using some of the techniques already and adapting to my style. 1 – First call Thursday, did a different approach, lady called in, started the chat by tell me about the property, then went onto telling me the info on the house, I went over everything, she was sounding relaxed, got her remaining details and said “lets get this started today for you” response Great lets do it. 2 – next call was a guy, same style all went well, then the Cost question, Ï can get this for $660.00 from another company” My response, that’s great, Do you want to save $100 today or save $thousands more in deductions with us in the long term, slight silence, then said good point, went ahead!
I enjoy his take on what to say to clients who have been given the wrong free from their accountant. He said not to apologise and don’t get stuck on it and simply say that the fee is $770 and that you’ll call the accountant afterwards to make sure they know the fee’s, but then move on straight away. It was refreshing to have an outsider’s perspective on that. I tried it yesterday and didn’t apologise to a client when the accountant gave them the wrong fee. Not sure if it was just luck, or if Garrett is a genius or if it made me sound more confident or what but she converted.
I was so impressed with your training programmes, I felt compelled to write to you in appreciation. Although it was blatantly obvious you were a professional outfit right from our first meeting, your services have far surpassed my expectations. I have been in sales and sales management for 15 years with 5 different companies and have attended many quality-training programs. During this time I have never experienced a program that adapted its philosophies and methodology so succinctly with a companies industry, market, products and value proposition. Ultimately! The test of any training program is the results it delivers. Since KONA has worked with James Hardie the sales effectiveness of the team has increased dramatically. But an even more noticeable improvement is the quality of leadership displayed by the sales management team.
Glenn Dobson is the most charismatic and inspirational sales training and business development coach I have ever had the pleasure of working with. At times confronting, Glenn breaks down your current sales process and delivers honest direct feedback! With a thorough understanding of your customers, product and industry, Glenn provides you with the necessary tools and roadmap to be more effective in professional sales. Glenn's material is all his own and is presented in an easy to understand format, tailored for your business. I look forward to working with Glenn in the future. Ps, all the best for the IronMan world champs Glenn!
Not only has our partnership with KONA proven to be highly beneficial for our management team… it has also proven to be an enormous return on investment with sales improving by over 23%.
I have enjoyed working with KONA several times. KONA have worked with my sales team strategically to raise the bar on their performance and belief in their ability to deliver results. As personal coaches the HBB Group have guided me through my career by reminding me to clear away the clutter and keep it simple Sam. Keep on running Glenn.
Next Business Solutions used the team at KONA to take us through their Hearts and Minds training. Great team at KONA of people who are not only very experienced their product but they also bring their people skills that have been developed through their extensive global activities.
Garret is a true professional and constantly challenges the norm which creates the high performing teams we have at MLA. Garret has lead and coached our team to deliver outcomes that make a difference. The approach from Healthy Business Builder was unique to our business and it has proven to be successful for MLA. I would highly recommend Garret for any other business wanting positive, successful outcomes for your business.
The KONA Group has provided excellent customised training and coaching for our managers and staff at Nova Employment. First of all the KONA team gave a vast amount of knowledge to our managers on how to manage their staff. They then educated the employment consultants on how to handle difficult employers when telemarketing for jobs, before also giving them the skills on how to hold a face to face sales meeting. KONA have increased our jobs by 50% ever since they have been providing Nova managers and staff training and coaching. They are always willing to provide assistance when needed and are always available to call if we need any further help. Their training has been very successful for our organization and has been able to put Nova Employment in an extremely strong position. I highly recommend the KONA training and coaching as they are very good mentors in providing the best outcomes.
The development programmes have had an outstanding effect on our business and results, and on the way our sales people treat our customers.
As a consequence of KONA’s efforts and commitment very quickly we have seen some explosive changes with the team through the introduction of various client focussed and sales strategies, measurements and skills. Their motivation, direction and activity have all increased… and we expect our profits to escalate accordingly.
Glenn Dobson and Garret Norris are coaches that really stands out to me as they take pride in what they do and deliver. I first utilised KONA around 7 years ago when he evaluated our business which ended up delivering some hard hitting facts , as a result changes needed to be made BUT as a consequence of those initial chats KONA helped set up a sales pipeline where we could track our activity and results which led to a 300% increase in sales within the first 6 months of implementing his sales tools.I HIGHLY recommend KONA but don't want the world to know what they can provide a business as this will give other companies an unfair advantage like we have !Glenn is now a mentor, a friend and above all someone that inspires you to always achieve your best.
Glenn is high highly talented leader who has assisted us in defining industry leading strategy. I would recommend KONA to anyone requiring an honest, intelligent, strategic, motivating and hard working business leader.
Dear Glenn As we complete stage one of the Campbell’s and John Lewis learning and development programs, I would like to take this opportunity to say a huge thankyou to you and the KONA team for all of your time, commitment and energy to the project. The response from our managers and sales team has been absolutely outstanding and everyone has benefited immensely from your involvement. I agreed with both Brian and Geoff at the time when they stressed the importance of developing a program tailored to our business and you more than achieved our expectations. I know you invested a lot of time in preparation and the time you spent with our people out on the road, visiting customers, was obviously well worth it. Included in the feedback from participants from around the country are, amongst many others, the following quotes: “Already I am putting some of the new techniques we learnt into practise and getting results from them” “ I now feel as if I have greater control and structure over my sales approach and customers” “I am communicating with my customers like never before and they are telling me things about their businesses that prior to the course I didn’t have a clue about” “I am managing my people in a far more effective and productive way and I feel that I can now start to see the light at the end of the tunnel” Once again Glenn, thankyou very much for all of your efforts and I personally can’t wait for the next stage!
Since NOVA and KONA started working together we have almost doubled our results in less than 9 months! I had identified a need for developing our sales skills, but KONA delivered so much more than sales training to our business. Glenn encouraged us to take a step back, analyse our methods and develop a performance culture. As a manager responsible for performance, I appreciated that he clearly and fearless articulated our performance gaps from an outsider’s perspective to our management team, helped us to reverse engineer our results so that we could clearly identify what was needed to achieve performance KPI’s, and delivered practical, real world and customised training based on our business. I look forward to a continuation of our partnership with KONA and learning more to help NOVA move forward and be even more successful.
KONA professional sales and sales management training has been an excellent educational journey on how to enter the Hearts and Minds of our customers and Shareholders. To become business resources and strategic advisors. To build a relationship that understands our customer’s hopes, fears, dreams and vision to create opportunities for future growth that we can be a part of. The course has been taught in detail that can easily be implemented and has brought the entire sales and management team at Plumbing World into focus looking to achieve a common goal. I highly recommend any time spent with the KONA Group.
KONA Group’s services were used by Brickworks Ltd in the form of Sales Management training. Glenn is unlike any other in his ability to connect with the audience. Glenn motivated me so much during a session. I decided at that point I would change my life forever. There was a group of us, that very moment who decided it was a time for change. Glenn explained the model for change and by using this model, it was possible to increase your chances of success 10 fold in anything you wished to achieve. The change we wanted to make was a healthier lifestyle. We decided to embark on a weight loss challenge. Using the attributes of the model, many achieved their ideal weight within months. My personal journey has seen me continue with the challenge and have now lost 29kgs, with 10 kgs until I am at my ideal weight. My lifestyle is now very different, being very careful with what I eat, walking approximately 50kms per week and doing Crossfit 3 times a week. I am on the way to fantastic health. my dad said to me yesterday, son you are looking the best you have in 30 years. They were great words to hear considering I am only 44 years old. I am healthier, I am stronger than I have ever been, I am more motivated, I am more focused and feel like a real winner. I don't believe I could have achieved this without using Glenn's model for change. Thanks Glenn, I would not have been able to do this without you, you have changed my life.
I have been lucky enough to attend B2B sales training run by the KONA Group. I have found Glenn to bring the same drive and passion that he applies to Iron Man training across in his training sessions. His training is not something you could read straight out of a text book - there is no "turn to page three". Glenn delivers real world pointers that are applicable in the changing workforce of today. The tools that he gives you, help you go through the door to be become a true business/strategic partner for your customers. Without these tools you would be standing on the curb, looking in, being a 3 P flogger! I would highly recommend attending a training session if you get the opportunity.
Glenn is one of those fearless "can-do" high achievers that every business needs. His team at KONA make a valuable blend of skills and experience that deliver Sales results fast and ongoing. The hands on approach makes the KONA business a Sales consultancy suited to SMB up to large corporate, because it is all about people and their activity. Highly recommended regardless how good you think you are!
I would like to recommend The Kona Group for sales training that is succinct and professional and works. I would have to say that after the training that we had received we have noticed a huge difference to our KPI's and have made for the great results that we are now seeing.
KONA has provided a unique sales program to the Sales Team at Plumbing World, with an in depth knowledge of the subject and passion for sales that has ensured that the key tools required to be a successful sale person and build business to business relationships has already started to occur in the company in only a short period of time.
KONA has a unique approach to sales training, which has allowed Plumbing World to make a significant step change with its sales team. The training is fully customised for Plumbing World, which is important, as the it has developed far more engagement and buy-in from the sales team. The results have been immediate, giving Plumbing World a better understanding of and relationship with, our customers. Leading to new accounts being opened and an increase in sales from existing customers. For example as a direct result of the KONA training, a customer who's spend had dropped away for the previous 12 months, has increased their spend 16 fold.
I was so fortunate to be able to attend the KONA training workshop at the 4life office in Sydney in February. I cannot begin to tell you how motivating and inspiring I found it to be. You gave me tools that I can use for both my personal and business growth. You demonstrated in a very simple manner how to set short and long range goals that are attainable. As you said hope is not a business strategy. The day spent training with you was so worthwhile I have been implementing some of the strategies and am passing it to my downline. I would recommend this workshop to anyone who is serious about business building.
KONA has a passion for seeing both people and business's improve through the process of training and educating staff. They will encourage and coach the business and your people to become better at what they do and to improve your "bottom line. I have known Glenn both professionally and as a friend for 13 years now, and I have no hesitation in recommending KONA as a Business professional and also as person who commits fully to whatever challenge, be it business or physical such, as Ironman triathlon or running across the Sahara desert.
Following the reorganisation of the field sales force, the KONA Group provided a number of workshops and coaching sessions in order to improve the understanding of how the company was changing the way that it operated. KONA supported us with the change by building trust and gaining buy-in from the team. KONA did an excellent job of emphasising the role of the field force in developing new business and building the sales and performance culture.
Glenn is one person who knows how cut through to the real issues facing sales organizations of today, unearth the real potentials of a market of opportunity and help managers develop their companies unique "point of difference" to increase sales beyond what they ever thought possible. Glenn is a master coach for both business and life's goals.
I had the pleasure of meeting Glenn Dobson through our participation in one of the toughest footraces on the planet, The Marathon De Sables. In the time we spent together leading up to the race I became quickly aware that Glenn was an extraordinary human being. His athleticism and endurance not only humbled me but inspired me to push myself to peg new boundaries. Whilst Glenn's achievements in Ironman and other endurance events puts him in a very small minority group his drive, motivation, energy and business knowledge puts him amongst an even smaller elite group of people. I have been fortunate to have been a professional in the financial markets for close to 20 years and this has exposed me to a vast array of individuals, their ethics and work practices. During this period I don't think I have meet a person with the focus and drive to consistently deliver quality outcomes to his clients and business associates. Having an opportunity to interact with Glenn on any level whether it be business or social is something that will ultimately make you a better person. I have been fortunate to have shared an extraordinary challenge with Glenn but have been as equally enriched by the relationship we now share as a result of the race.
During my tenure in the building and construction industry the KONA Group was engaged to help align the sales function with the business and marketing strategy - a major shift in how we presented to market. KONA’s Hearts and Minds program challenged past paradigms and equipped our sales resource with a robust sales strategy, along with sustainable sales management and tactical skills which continued to deliver year on year growth.
Glenn Dobson is a rare individual worthy of being on anybody's list of potential mentors. Glenn is an entrepreneur, successful business-operator, world-class Ironman Triathlete, terrific father and rumour has it, a pretty good husband! We have worked together on various projects over the last decade and I continue to marvel at his pragmatic ability. Glenn is a master at taking any 'theory' in the field of sales and translating them into immediately applicable methods for any client. He truly understands that "Results Count" and has consistently been able to cut through the bullshit in our project work, for his clients and in his own businesses. If you ever wanted to see a living breathing example of a 'balanced' individual who exemplifies Covey's "Important vs. Urgent" Glenn is your man. Add to that Collins' "Disciplined (person), applying disciplined thought and taking disciplined action." and you've found yourself a winner! Good on you Glenn. You really are a role model.
We have been very impressed with your capabilities and see you as a key player in rolling out our customer service programmes.
Throughout my career with Commonwealth Bank I met several business coaches, but 'Glenn Dobson' is the only name that I don't need to challenge my memory to remember. Glenn is an amazing coach with unique techniques; structured and interactive. He is one of the most positive people I have ever met, his amazing achievements are certainly as a result of his dedication, his commitment and his 'can do' attitude.
I was introduced to the KONA Group some five years ago through a mutual and respected business contact. My first impression was that Glenn has a unique sense of purpose, he is driven, motivated and passionate about achieving results personally but also in supporting others to achieve beyond their own expectations. Over the past five years I have witnessed KONA in many business scenarios including business consulting, change management projects, sales management projects and executive level leadership programs. Glenn is a natural leader and a manager in these environments. People respond well to him and his down to earth style. Personally Glenn has an engaging communication style, an unstoppable enthusiasm to exceed expectations and first class networking skills. I am proud to call him a friend, colleague and business partner and would recommend you consider his services when required.
I have been in Glenn's training groups for the past 10 months, 4 to 5 sessions. I have found him to be a very enthusiastic speaker with a wealth of knowledge for us to take on board and work with. His presentation is hands on and easy to work with. Working with KONA has had a huge impact on the Nova's business as we have increased results in some areas by between 50 -100%. I would highly recommend him and his business.
Glenn is one of those clients that truly partners with you and adds value back to you as a service provider. He's not a slave to his own views, nor is he a passenger in the process. He's very outcome focused and understands the core drivers of personality and individual values in achieving goals. That said, this is a man that no doubts lives by the virtue that profit, without honour, is loss. There's nothing manufactured or contrived about his work, quite simply he is inherently like this by nature. His background and experience speaks volumes. Over and above that he is a quality person.
Glenn is an effective business owner and trainer, he is clearly passionate about his company and the services Kona provides. Glenn has an energy and enthusiasm that is both infectious and motivating, which leads to confidence in his delivery and professionalism.
KONA Group facilitated several workshops at the Advanced Group of companies for both the sales and operations teams. They are highly motivational and provided the teams with tools and techniques to improve their ability to connect with customers in both business development and service delivery roles. KONA is very business focused and pragmatic and focuses on what gets results. I would recommend KONA to any other business that is looking to improve their sales capability or turn their project managers and operations managers into customer champions.
You'll only meet one Glenn Dobson of this caliber. Glenn is an International Ironman, Businessman and Sales Guru. With an extensive career in sales across UK, Europe, Asia and Australia. Glenn is a consummate professional who has 'been there and done it all' when it comes to competitive sales environments. Commercially aggressive, his ability to identify growth opportunities and drive activity to deliver results for his clients is astounding. The energy and discipline required to compete as an athlete at the elite level is evident in everything he does. As a Speaker, Glenn is inspiring, direct and highly motivating. All his business engagements are conducted with the highest level of integrity and results are always the number one priority.
Glenn is a master at focusing the attention of any sales team, business owner or sales manager on the importance of having a strong sales pipeline to the future prosperity of any business. He lives and breathes what he teaches and is able to succinctly and very effectively impart his extensive knowledge of how to establish and then manage a sales pipeline that will continually deliver new and profitable business. If your business needs a significant improvement in its sales performance Glenn should be the first person that you contact. I recommend him highly for any size business or corporate enterprise.
Glenn is one of those rare individuals that makes you feel positive about life, just by being in the same room with him. I have known Glenn for a couple of years now and I am constantly amazed at the total energy output this man has. A true strategic thinker who has the ability to spot a great idea and turn his skills into a passion that is so infectious. If you are considering getting alongside this true gentleman, then I would say that this is one of the best things you will do today, if not the week, month or even year.
I have worked with the KONA Group for over 6 years and have found them to be some of the most consistent and driven people ever! A dynamic trainers with a strong emphasis on activity and results, KONA has brought invaluable experience to my own, and my staff's training. If you are involved in any Sales capacity, or are managing a team involved in Sales, then KONA Group is a "must call" individual.
Garrett and Sienna at KONA group, were absolutely fantastic from appointment right through to the follow up of initiatives post workshop. Both had communicated effectively prior to the workshop and made sure the day was a phenomenal success for our Leaders at Openmarkets Group. Most importantly, Garrett is very engaging and all our leaders were switched on throughout the session with some key insights. I highly recommend Garrett, Sienna and the KONA Group.
Engaged Kona Group to deliver account training workshop for Etex - Siniat. Great collaborative approach to course preparation and workshop execution very effective and extremely engaging for all participants. Great job Garret!!
Right from my first call to the actual day of DiSC profiling session, the KONA group were fantastic and provided excellent service. Garret facilitated the session, and his delivery technique was impactful and valuable to all attendees.
Garrett is a great coach/mentor, it was an honour having him here, and the progress was WAYYY more than I had anticipated, so I am very thankful.Hope you guys have an awesome day, just like you! ☺
I have recommended Garret and the team at KONA to many organisations I have worked with. Their methods constantly challenge the norm, creating and supporting high performing teams. Garret has lead and coached our team to deliver positive and sustainable outcomes that make a difference to our teams and stakeholders. The approach from KONA is unique to each business or organisation and it has proven to be successful time and time again. I have witnessed many dysfunctional teams make changes to the way they operate after sessions with Garret and it is such a delight to see our teams work collaboratively and cohesively. They begin to communicate in new ways due to the deeper understanding of how individuals operate, communicate and learn. I would highly recommend Garret and the team at KONA if you are wanting positive, sustainable and successful outcomes for your business.
My team and I had the pleasure of hosting Garret for Sales Training and it was absolutely fantastic. A thoroughly enjoyable day as we tackled key concepts, engaged in role play and absorbed the benefit of Garret's extensive experience. We look forward to working with Garret and his team again in the future.
Truly the most insightful and relatable training/professional course I’ve had the pleasure to be a part of. Absolutely will leave a review - 5 stars
Garret took our team of 10 (experienced) sales consultants for the day looking at profiling and strategic sales techniques.
It was motivating, insightful and fun. I wouldn't hesitate in recommending Garrett and Kona - we will be back.
Thank you for the most insightful and relatable professional workshop session. It was gratifying, and I feel empowered and more confident.
Thank you so much for delivering such a valuable and engaging session. It was certainly in the spirit we intended. I have had positive feedback, and the team mentioned how valuable they found your session specifically.
Thanks Garret Norris & the KONA Group for an awesome day yesterday! We learned a lot, but also has so much fun along the way. We look forward to working with you again.
Thanks Garret Norris for a fun filled 2 days with not only lots of laughs but lots of valuable lessons on how to improve our skills when communicating with our customers and fellow work mates. I know all of us are excited about putting all we’ve learnt into practice.
Garret has a gift which enables him to connect and engage with everybody in the room. Although he is very accomplished, he is very down to earth and uses his Irish charm and humour to put everyone at ease. His delivery of the training was excellent and kept our groups attention for the whole 2 days which is no easy feat! The tools learned in the workshop re-ignited my passion for the sales environment - which is exactly what I was hoping for. All feedback from our team was positive and I would not hesitate to recommend Garret and his team.
Excellent session with you both Garret and John. Really appreciate the insights into delivering a better experience for all parties involved in a negotiation. Couldn't recommend KONA enough for anyone looking to enhance their Sales and Negotiation capability.
Thanks so much Garret Norris and John Wright. It was great training and the team have been talking about it all week. Just what we needed! We will definitely be getting KONA back again!
Garret delivered some sales training for our team in Brisbane. We are a specialist recruitment agency with people of various experience levels. He was able to tailor an engaging session that everyone was able to benefit from. Thanks Garret!
The training that was provided by KONA and delivered by Garret was second to none. I believe my team and I have learned a lot over the training and have had a lot of positive feedback from them.
This was a fantastic few days, thank you Garret.
Garret's Sales Communication Training delivered a strategic advantage to our team, who are now equipped with the practical tools needed to drive customer success.
Very interesting/enlightening experience. Quite surprising to receive and witness such accurate profiling of each individual's DISC Profile.
Hey Garret. Just a quick word of thanks. My time on the road with my team has become so much more intentional and productive. One thing I hear when I ask about what they want from the meeting is they say things they want to share. I am getting them to ask what do they hope to learn and discover from the meeting. Anyway just saying again, you have helped me.
Really enjoyed our group training day. Learned some interesting insights about myself & colleagues.
I couldn't speak any higher of Garret and his team! To gain the trust in our team and instil such empowerment so quickly, is incredible! The ongoing support and encouragement following the training has been wonderful and invaluable. To anyone looking for sales or leadership training for yourself or your business, this team is the best I've ever come across!
Very down to earth and very easy going.. extremely informative and made the day fun.
Thank you greatly.
I've had the good fortune of being trained by Garret on two separate occasions - firstly as a sales agent & later as a leader. His highly engaging delivery, backed by his extensive knowledge is inspiring & insightful. I will always be grateful to Garret at the Kona Group for re-igniting my passion for sales & mentorship.
We had the pleasure of John at KONA facilitating some DISC training at our workplace. The group was cohort of different leadership levels at a federal government department. John's expertise and engaging teaching style made the half day thoroughly enjoyable. His real-world examples and interactive approach kept everyone involved and provided valuable insights into team dynamics and personal communication styles. Highly recommend John and KONA for professional development needs!
My favourite session at mid-cycle was the guest speaker Garret Norris. It boosted my motivation & made me rethink the way I have conversations in scoping calls with potential customers. I came out of that session with new skills in communication & questioning and found it really valuable as someone new to the sales world.
Fantastic hands-on coaching by Garret. Really appreciated the wealth of insights and strategies from Garret’s breadth of experience working with other businesses that we can reference. Highly recommended to anyone who would like to improve their external engagement or sales skills!
Thanks Garret, the team really appreciate everything that you did, it was extremely informative, you made the role play interesting and comments from our team that have been on sales courses before, "The best sales course they have ever done.” Our focus now is to put some of these techniques into play!
It is really easy to improve our teams communications and ability to work as a team..... when you have a competent, engaging and professional facilitator delivering a message like "Communication and response". Garret Norris certainly gave our team at Rural Financial Counselling Service NSW - Northern Region access to the tools that they need to go forward in meeting our vision with enthusiasm! On behalf of the team.... Thank you Garret!!!
One does seldom come across a presenter that builds value, brings real world examples and enables you to be pushed in an environment that is not only safe but also fun. Garret's style is fitting and relevant to the world of today's customers and practices. In my career, I have been to a number of these sessions and left with a textbook approach. However, after spending time with Garret I have a new toolbox of solutions that enable me to best serve my customer and provide true value for all parties. If you're wanting a change approach and down to earth sense of fun with serious outcomes you cannot go past his sessions, real world examples and genuine impromptu approach.
An excellent few days of genuine, modern sales training and workshops. Garret has just the right demeanour to engage the room, providing new tools and sharpening existing ones, all whilst having a bit of fun.
✨️"The quality of communication, can only be measured by the response you receive" - G. Norris.
Today, I had the privilege of participating in an incredible Account Management and Sales Training session delivered by Garret Norris. The experience was both insightful and inspiring, with practical strategies and techniques tailored to drive impactful client relationships and sustainable business growth.
What truly stood out was the focus on understanding personality profiles using hashtag #DISC, tailoring our conversations to suit, fostering trust, and aligning solutions to create value. The interactive approach and actionable takeaways made it not just a training session but a transformational experience. A huge thank you to Garret Norris and team for delivering such a well-structured and engaging program. I’m excited to implement these strategies in my work and continue refining the skills shared today. To those seeking to elevate their account management or sales expertise, I highly recommend The KONA Group. Let’s keep growing and delivering value together!
This is the first time we've worked with Garret, but it won't be the last. Garret's engaging style is totally relevant to today's market conditions. Our team left energized with many insights on how to grow and create business opportunities. Would highly recommend working with Garret and his team.
Garret has become an integral part of uplifting the capability in our sales team. He is an engaging facilitator, very seasoned sales trainer and has become an integral part of our team. Thank you Garret!!
Thank you Garret for your fabulous words of wisdom to our Melbourne Jim's Antennas & Security Franchisees at our recent Mini Regional Conference. Everyone came away with something to implement into their small business. Looking forward to seeing you on Wednesday with the Sydney group.
Garret was a brilliant speaker. Emptying his knowledge on a group of technicians. I always get a lot out of sales trading even if it’s just to restore previous knowledge or learn new tactics about how I treat customers.
We had a great session with the KONA Group today on sales prospecting. Garret did an excellent job shifting the team’s perspective on both selling and prospecting. The session was engaging, practical, and thought-provoking. I’ll definitely be a returning customer for more sessions!
Garret from The KONA Group delivered fantastic training at our Melbourne and Sydney Jim’s Antennas & Security conferences. His energy, insight, and practical approach really connected with our team - the feedback was overwhelmingly positive!
Thank you again for the fantastic session yesterday. The feedback from the team has been overwhelmingly positive - many shared that it was the most insightful and inspiring training they’ve had since joining Envu.
A number of people even described it as the best training they’ve ever received here. I’m looking forward to working with you again soon.
Thanks,
Julii
Hi Garret, I’ll definitely leave a Google review, but I wanted to thank you here first for such a fantastic training session. I’ve heard nothing but enthusiastic, glowing feedback from the team. Everyone truly valued the experience. My only regret is that I couldn’t be there in person!
I especially appreciate your collaboration and flexibility in adjusting the agenda so we could incorporate the real sales planning work into the session. It made a big difference and was greatly appreciated by all.
Thanks again for an outstanding training!
