Tag: Executive Coaching

What is Disruptive Leadership?

Posted on | by Sienna

Garret Norris – KONA Group CEO

Although at face value the term may give the wrong impression, a Disruptive Leader is in fact someone that drives innovation and welcomes change. Just like everything in our world today, leadership should be an everchanging process.

Disruption in the workplace is no longer considered ‘negative’. In fact, quite the contrary. Disruptive leadership is vital for progression and success in business.

As a disruptive leader you need to be able to balance empowering your people and getting out of the way, as well as taking charge and pushing forward.

The Difference between Disruptive Leadership and Complacent Leadership

It can be extremely difficult to change the way people get things done in the workplace and break old habits.

A disruptive leader can keep the business on track while also making necessary changes. Disruptive leadership can produce better products and more efficient and effective processes. Disruptive leaders aren’t afraid of change.

On the other hand, a complacent leader typically feels calm and content with their abilities and position, which ultimately prevents them from trying harder or making changes. Complacent leadership can lead to:

  • Low performance expectations
  • Lack of feedback
  • Unclear objectives
A disruptive leader makes changes before they have no choice.

Benefits of being a Disruptive Leader

A Disruptive leader will not only embrace change but will impose it before they no longer have a choice.

Did you know that almost 40% of companies that made the Fortune 500 list in 2010 have now closed down. There are only 3 that are still in the top 10.

Disruptions can lead to lower profits in the early phases. Because of this, so many businesses don’t change the way they operate, despite changing markets.

What are the Characteristics of a Disruptive Leader?

A disruptive leader doesn’t simply implement change for the sake of it. There is strategy behind it that aims to add value to the business. They typically display these traits:

Decisive & Inspiring

Businesses need leaders that can make tough decisions. A disruptive leader will have a vision for the future and can lead their team in the right direction. They inspire their team and provide them with the steps and tools needed to achieve their goals.

Bold in pursuing Truth

A disruptive leader is constantly testing new ideas.

They aren’t afraid to speak up when something isn’t working or doesn’t align with their vision.

They know that “honesty is the best policy”, and they don’t waste time by avoiding the truth.

Open-minded

Disruptive leaders approach tasks looking for ways they can be improved. When an idea doesn’t work, they move on. They want to hear ideas and feedback from their team, and they see failure as a learning opportunity rather than a barrier.

Disruptive leaders know that change is not always well received, but their job is to guide their team through the changes.

Understanding

A disruptive leader understands that disruption can lead to uncertainty among their team. They have the ability to ensure everyone remains focused on their job through the disruption.

They are comfortable and compassionate in the chaos of change.

Business focused

Last but not least, they are product and customer-centric. A disruptive leader is focused on improving products or services to ensure they meet customer needs while remaining realistically priced. They are always focused on improvements.

Importance of Leadership Training for Disruptive Leaders

Are you a leader that is sceptical of change?

There is an endless list of businesses that didn’t change to keep up with the market.

Some notable examples are Kodak, Blackberry & Blockbuster just to name a few.

Leadership training and coaching is so important for leaders that are struggling with or avoid disruptions. Leadership training promotes the development of key skills that are crucial for all leaders in today’s business world.

A business leader needs to be confident to guide their teams through periods of change, whether that change is big or small.

They need to have excellent communication skills to encourage people to trust their vision and foster a safe environment for employees to change.

KONA’s Leadership Training programs are results-focused and will guide your leaders out of ‘survival mode’. They ensure strategy translates to execution to achieve real outcomes that are reflected in your bottom line.

As a Disruptive Leader you need to lead the change that you want to see.

Contact KONA today to discuss how our Leadership Training courses can be tailored to your business needs.

Call 1300 611 288 or Email info@kona.com.au

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5 Challenges Of Growth In Business

Posted on | by Sienna

When running any business there are always challenges that need to be overcome.

In a competitive market, businesses need to grow in order to survive, and the way a business is run needs to adapt and change as it grows.

  Here are 5 major challenges of growth in businesses.  

1. Uncertainty Of The Future

At times it can be hard for businesses to predict their performance due to unprecedented or constantly changing events. Businesses can face uncertainty around matters such as:
  • Entering new markets e.g. online or international
  • New technology
  • Economic uncertainty
 

2. Regulations And ComplianceBusinesses struggling with workplace relations compliance - Inside Small Business

Regulations help to protect your business. The need for Regulatory Compliance has increased with the expansion of technology. As businesses are using technology more frequently for their day-to-day operations, there is an increased chance of breaking regulations or not being able to keep up with standards.    

3. Finance And Business Resource Management

One of the main goals for most businesses is to ensure they are both successful and profitable. The purpose of finance and resource management is to support compliance and regulation adherence, maximise profits and overall company value. Challenges for businesses when it comes to finance and resource management include:
  • Technology replacing previously used accounting operations
  • The need to learn new skills
  • Cybersecurity concerns
 

4. Technology Advancement And ChangesWhile critical, IT leaders are struggling with application modernization | TechRepublic

Technology helps businesses create new products and improve their services. It comes with many benefits including:
  • Automating time-consuming tasks
  • Increasing productivity
  • Reducing business expenses
However, the advancement of technology also comes with it’s challenges. Many businesses find themselves struggling to keep up-to-date with the latest technology and increasing customer expectations.    

 5. Recruiting And Hiring The Right People

Having a high turn-over of staff or recruiting people who are unsuitable for the role can have a negative impact on business growth. Hiring the right employees ensures they grow with the business – this contributes to the business’ overall success. It also decreases the need to hire externally for each new position you may develop.  

Contact KONA today to discuss the changing needs of your growing business and find out how we can help you overcome these challenges.

  CONTACT" Web Button (customer service details hotline call us) Stock Vector | Adobe Stock

3 Big Questions for Sales Leaders in Difficult Times

Posted on | by Sienna
the thinker statue posing, also wearing a surgical pandemic mask for covid safety It has been just over 12 months since the powers that be declared COVID-19 as a global pandemic. And even a year on, despite Australia’s pandemic position compared to the rest of the world, we are still feeling the shock waves. Whether your company is large or small, whether you have experienced serious disruptions in your business or managed to avoid them, if you are a company leader, it is likely that the last year has taken a lot out of you. And, it is okay to acknowledge that. It is also okay to congratulate your team – and yourself – for still being in the game. Once you have acknowledged reality and issued those congratulations, take the time to address three powerful questions. These three questions are inspiring, motivating, and transforming. We know this because they are the same questions we have asked a multitude of teams we work with delivering tailored Sales training across APAC. Consequently, it is these three questions that have resulted in a mindset shift in Sales teams, and in turn smashing their KPIs. The answers you give to the three questions will help you maintain momentum as you emerge from these challenging times. Doers Vs Thinkers and how that affects Efficiency

click here to contact the KONA Group red button or call 1300 611 288

Stay Ahead of Your Competition with Tailored Sales Training

 
Question 1: How Healthy are Your Pipelines, and What Can You Do to Make Them Healthier?
Because of the pandemic, many Sales teams are still finding online lead-generation efforts difficult. As a result, teams are struggling to strengthen their prospecting muscle. Consequently, the skill of maintaining customer rapport has diminished. Never has it been so important to teach your Salespeople how to develop stronger relationship-creation behaviours. This performance gap may have emerged after a long period of time when the prospecting process was minimal or even dormant. Alternatively, they may have gone unnoticed while the pipeline was still plentiful. However, the longer the problem remains unaddressed, the more serious the consequences for your team’s KPI – and yours!

Image of a clipart man and woman standing above a sales pipeline funnel with coins and arrows flowing in

 
Question 2: Has Your Organisation Turned the Corner on Remote Selling?
Is your Sales team still struggling to maintain mojo? Are they struggling to sell on a virtual platform still? Or worse yet, are they falling victim to work from home distractions? 5 Questions to Assess Sales Pipeline Health Virtual and digital selling are here to stay. However, many Salespeople are not equipped to succeed in this new environment. Without the right training, reinforcement, and tools, they are finding that access and engagement with buyers is more and more challenging. If there are skill gaps in this area you are in trouble. Moreover, if the resources and strategies you are sharing with your Sales team are basically the same as the ones you had at the start of 2019, then you are officially at a competitive disadvantage. A lot of Sales has moved to online platforms, is your team up-to-date?  

click here to contact the KONA Group red button or call 1300 611 288

Stay Ahead of Your Competition with Tailored Sales Training

 
Question 3: What are you, Personally, Doing to Help Protect Key Customer Relationships?
Pay close attention. Your key customers are seeing more of your competitors these days! And your competitors, in the current environment, are pulling out all the stops to secure their business. Contact with key relationships needs to be nurtured and secured. And ultimately, a C-level to C-level contact is one of the best ways to secure them. You personally need to be close to your most precious accounts. It should be a top priority to work with your Sales team’s pipeline. Also, consider taking part in regular business-review meetings with key relationships. 6 Techniques To Improve How You Sell To C-Level Executives | C-Level

Put simply, keep working on that emotional connection with your client – you know your competition is!

  To Stay Ahead of Your Competition and Update Your Team’s Selling Behaviour contact KONA for Tailored Sales Training on 1300 611 288 for a confidential conversation, or email info@kona.com.au anytime.   LAURETTE WITH HOPE IS NOT A STRATEGY ON IT FOR KONA GROUP SALES TRAINING SALES HEALTH CHECK

Three Sales Strategies for the Post-COVID Business World

Posted on | by Sienna

30-SECOND SUMMARY:
  • Organisations must consider how the current crisis will also change long-term interactions, events, personal contacts and what products and services will better serve them in the new post COVID-19 world.
  • A Team Strategy Profile is an essential process that helps set a future for your business as well as ensuring you have set steps in place to determine how best to achieve it.
  • Smart companies will adopt a proactive approach to understand what changes will occur and be ready to adjust their products, services, and strategies quickly to meet current and future customer needs.
  • A Team Strategy Profile ensures you consider the business holistically, with a focus on:
    • Mission Identification– what is the purpose of your business
    • Vision Clarity – clearly outline in one sentence what you want to achieve
    • Plan and Do – what steps will you take to achieve your vision and action it

To find out more contact the KONA Group 1300 611 288 | info@kona.com.au

The question going forward is, when will customers come back? But even more important, what will your Sales team need need to deliver differently in terms of product and service or features and benefits? COVID-19 is dramatically changing consumer and business behaviours today. Undoubtedly, many of those behaviours will remain long after the defeat of the virus. Many people will certainly have higher sensitivity to germs and the risks of spreading infections. This behaviour alone will change many industries. Customers and workers will be more sceptical of close contact with others. Consumer travel, dining, entertainment and product preferences will be different moving forward. The list of changed behaviours and their impact will surely be long, though still to be formed as COVID-19 runs its course. The number of behaviour changes will grow depending on how many people are directly affected, how severely and for how long. Many new behaviours will be normalised as customers practice them repeatedly over months.

HOW WILL BEHAVIOURS SHIFT IN YOUR INDUSTRY?

Many customer behaviour changes will require new or modified products and services. New market leaders will emerge while some past leaders fade. Many companies will struggle post COVID-19.

A PROACTIVE BUSINESS APPROACH IS NEEDED TO SURVIVE COVID-19.

To find out more contact the KONA Group 1300 611 288 | info@kona.com.au

Knowing your customers needs is always the best way to meet market demands and win—but what you knew before may not serve you well in an altered tomorrow. Smart companies will adopt a proactive approach to understand what changes will occur and be ready to adjust their products, services and strategies quickly to meet current and future customer needs. THREE IMPORTANT STEPS TO TAKE NOW:

1) DEBRIEF

Have a Sales Strategy Session with key members of your team and debrief them on what they have been hearing from customers. Having a strategy session to identify what might be changing and importantly, what you don’t know about the “changes” will set the stage for the next step.

DO YOU HAVE A POST-COVID EVOLVE PLAN?

 2) GATHER INSIGHT Develop a plan to take to the marketplace. How can we validate new behaviours we are seeing and hearing, and gather the information we don’t know? Don’t assume anything. Your customers can tell you what they will need, but you must ask them. In this time of rapid change, it’s critical to conduct customer interviews, surveys, market research or customer feedback by other means. Gather the comments, attitudes, and data, then analyse. And be objective, that is, be open to things you may have never thought would occur, and to how it can impact your sales and targets! TIP: When interacting with customers during this difficult period, train your people to open conversations with, “How can we help you get through this?” rather than, “Here’s what we’ve got.” In other words, lead with empathy not competence. Try to be part of the solution to their crisis.

To find out more contact the KONA Group 1300 611 288 | info@kona.com.au

3) RE-PLAN YOUR SALES PIPELINE STRATEGY

You have your 2020 plans, but clearly COVID-19 requires forward thinking, new strategies and re-planning on many fronts. Armed with these new insights from the marketplace, re-plan and prioritise strategies and tactics in all critical areas. Understanding what your customers will value in the post-COVID-19 business world and acting on it will ensure your survival and success and put you ahead of major competitors. These points cannot be over-emphasised – knowing the customer will sort the post-COVID-19 business winners from the competition.

DOES YOUR TEAM KNOW HOW TO PROFILE THEIR CUSTOMER and DO THEY HAVE A CUSTOMER DNA ACCOUNT PLAN?

To find out more contact the KONA Group 1300 611 288 | info@kona.com.au

HISTORICAL POST-COVID-19 BUSINESS IMPACT 

History provides validation that major changes will occur. Look back at 9/11 or even the financial crisis of 2009. The post 9/11 world brought us tighter airport security and increased security measures at everything from sporting events and concerts to large office buildings in major cities across the globe. Behaviours changed, industries were changed and created, and they will be again. Many believe that COVID-19 will affect more people and businesses directly and will have a more far reaching impact on businesses of all types than any crisis in the past half century. BOTTOM LINE

On the brighter side, remember that change creates opportunity. Business leaders who act now, communicate with customers, and take a proactive approach to their changing markets will do much better than those who don’t.

DOES YOUR BUSINESS HAVE A STRATEGY?

For a confidential assessment of your business in a post-COVID world, contact KONA: 1300 611 288 | info@kona.com.au

Six Key Achievements of Planning

Posted on | by Sienna
KONA logo with two 'The art of war' books.

“The general who wins the battle makes many calculations in his temple before the battle is fought. The general who loses makes but few calculations beforehand. Thus, do many calculations and lead to victory, and few calculations to defeat; how much more no calculation at all! It is by attention to this point that I can foresee who is likely to win or lose.”

– Sun Tzu

Sun Tzu was a Chinese general, military strategist, writer and philosopher who lived in the Eastern Zhou period of ancient China. Sun Tzu is traditionally credited as the author of The Art of War, an influential work of military strategy that has affected both Western and East Asian philosophy and military thinking.

Full name: Sun Tzu Born: 544 BC Died: 496 BC            

Every Business must have a Plan

Regardless of your working situation, COVID or not, every business must have a plan.

Does your team know what success looks like?

A PR report has found in the current situation we are facing, only 10% of communication executives have done extensive planning.

Recent research has found that approximately 80% of business fail within their first year of operation, while 25% do not have a business plan. It is no coincidence that these two facts are linked – proper planning, budgeting, and forecasting are all an essential part of success.

How can you create a successful business when you do not know where it is going?

Thinking about the future means learning to think differently. Change is everywhere and pops up at any time, as COVID has proven.

How do you combat change in a business environment?

Change challenges all our current practices whether we like it or not. Change challenges:

  • Mindset
  • Decisions
  • Policies
  • Products                         

Implementing the The Three Horizons (3H) Growth Model.

This process when taught to your leaders and team correctly and rolled out immediately, re-frames your team’s thinking to produce results and hit every KPI set.

Three horizons growth model.

The 3 Horizons Growth Model is a learned process that bridges today to tomorrow.

Why Train Your Team and Yourself in the Three Horizons 3H Growth Model?

By implementing the 3 Horizons Growth Model across your business you instantly address and benefit from the Six Key Achievements of Planning:

1. Measured Improvement

What can be measured, can always be improved. A 3H business plan gives you direction and focus in Sales, ensuring you and your team meet KPI. It is only through improvement and growth that a business and employee can maximise profitability.

2. Projected Growth

With a 3 Horizon’s plan in place, you can meet goals ahead of target, which then allows you to think about – what to do next? In other words – GROW. By consistently monitoring and improving your business plan you begin to set achievable goals for growth. When change occurs, you are then able to evolve with the challenges.

3. Progressive Mindset

When you and your team start operating under a 3 Horizons mentality you all begin to operate from the same manual. The entire organisation’s thinking becomes focused on the wider scope and the impact the team’s current day activity has on future results.

4. Team Cohesion and Drive

What is the business’ value proposition?

Does the team agree on a set definition?

Are you all uniform in the eyes of the customer?

A business plan with 3H in place ensures the company’s philosophy is not only front of mind but also actioned daily.

5. Customer-Centricity

Customers are actually more attracted to a bespoke offer that connects them, rather than a one-size-fits-all agreement. Does your team know how to profile a customer? You must have a customer centric plan in place to be able to help the customer that comes knocking.

How will the business operate without a plan? Most businesses fail because of poor Sales Management. Consider the activities the team is going to perform in order to generate revenue in a month, three months and six months. A plan is only the start of the process – but everything has a start or it goes nowhere. Do you have a plan on how to deliver your goods or services on time and to the standards required?

6. Education

Employee knowledge base is the most essential part of a business. What tailored training and education support do you have in place to maximise the intellectual power of your team? Their knowledge is your ROI.

Planning is a crucial part of business life – without a plan for results you are simply left with a plan to fail.

The 3 Horizons Growth Model is being rolled out globally by the KONA Group. DOES YOUR TEAM HAVE A PLAN?

The recent changes in work from home situations globally has seen access to our R.E.A.L Academy (Remote Education Active Learning) skyrocket, so we will continue to fill the learning spots on a first in first scheduled basis. Call 1300 611 288 or email info@kona.com.au to secure a spot.

Call 1300 611 288 or Email info@kona.com.au

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HOW WILL YOUR BUSINESS SURVIVE POST COVID-19?

Posted on | by Sienna
 

Is Your Team Still Focused?

Feeling flat? You are not alone. By now we have accepted the buzz word uncertainty has become the other buzz phrase, new normal. But, if we have come to terms with uncertainty, why is there still a feeling of monotony? Well, because there is no end game. There is no finish timeline. No set closure date. During these unclear times, as a leader you need to be asking yourself these hard but crucial 10-Point Action Plan questions:
  1. As their boss, do you know how to drive a remote team?
  1. Do you have the time to get around to every person every day or as often as required?
  1. How are they positively impacting your customers in this time?
  1. Do they have an engagement plan for the next two months?
  1. Are your employees focused daily?
  1. Are they contributing daily to the business?
  1. Can you see daily results?
  1. Are they meeting the KPIs?
  1. Are you driving and supporting them?
  1. What will happen to YOU AND your business if you fail to get momentum during this COVID-19 crisis?
 

WHAT IS YOUR 10-POINT ACTION PLAN FOR COVID-19?

  The first step of coming out strong on the other side of COVID-19 is to sustain the focus of your staff and team. Here’s how:
  • DON’T FEEL GUILTY ABOUT BEING HAPPY: When there is death and illness overwhelming the world and the current mood is solemn, there is a sense of guilt if you are seen to be jovial for fear of being seen to be mocking misery. But in the real world, emotions are inherent. A strong leader doesn’t avoid them but arouses the positive ones. Show your team that in hard times optimism and action are the way forward.
  • PURPOSE: We all want to know that we make a difference in the world – that’s called a yearning purpose. Wise leaders will let their remote employee know what they are doing is meaningful and productive and cleverly refashion daily tasks to satisfy that yearning purpose, which will yield results.
  • DAILY ASSURANCE: Sounds exhausting, but if kept brief and consistent it will bring out quality work in employees rather than stocking-filler to-do lists. A strong leader will on a daily basis elevate the remote communication to remind their staff that their work matters.
  • UNCERTAIN TODAY, CERTAIN TOMORROW: Talk about the future of the business and that the company’s future direction involves them. This ensures your employee knows their value and reinforces their hard work whilst unseen in a remote environment, is contributing to the bigger company picture.
  • DAILY GOALS: Perhaps the most vital tool in your kit is “the action list”. Make sure each employee has a daily to-do list that they will action. Inform them of pressing tasks but also provide them with the opportunity to set their own goals – ask them “what are the five key things you want to achieve today?” This both generates motivation and accountability – a proven formula for results.

In uncertain times make action and positivity a certainty.

To go through YOUR 10-Point Action Plan contact KONA :

1300 611 288 | info@kona.com.au

Good Leaders make Decisions

Posted on | by Sienna

Decision making is at the core of solid leadership.

When a problem presents, a Leader must be able to make the call. A decisive leader that leads the team with strength, instills confidence and paves the path to progression.

If nothing happens then *nothing happens.

But Leaders be warned – decision making isn’t just about making the right call – it’s also about the Leader’s ability to bring people with them as well as the skills required to move on!

“Evil Prevails When Good Men Do Nothing” 

Strategic leaders gain their decision-making skill through practice, and practice requires a fair amount of action.

“Action generates action. Inaction generates nothing.” – Garret Norris | CEO KONA | HBB Group

Strong leaders make strong decisions, then take action – pushing power downward, across the business, empowering people at all levels to make decisions. Distribution of responsibility gives strategic leaders the opportunity to see what happens when they take risks. But more importantly – it increases the collective intelligence, adaptability, and resilience of the business over time, by harnessing the wisdom of those outside the traditional decision-making hierarchy.

Decisions made by good Leaders are never off the cuff, in fact they are made by keeping in mind the long term as well as the short-term plans of the business.

And there is in fact a golden rule to decision-making and leadership, and it should not be kept secret, instead shouted from roof tops for all to hear – from business leaders, to sales leaders, to health care leaders to leaders of nations – objectivity! The best results for all involved in a decision-making process is one that is made by a rational leader based on evidence and facts.

“Emotion for Home, Passion for Business” – Garret Norris.

Strategic decision-making skills in Leaders is part of the pillars of strong leadership.

“Be willing to make decisions. That’s the most important quality in a good leader. Don’t fall victim to ‘ready-aim-aim-aim-aim syndrome’. You must be willing to fire.” – T.Boone Pickens, American Financier.

Are you afraid of making decisions?

Good Leaders always need to be refining their decision-making skills to build effective and productive teams. Make a Decision Now  – sharpen your leadership skills. Contact KONA on 1300 611 288 or email info@kona.com.au or do nothing (remember what happens when we do *nothing ↑ ).

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Are ‘Oxygen Thieves’ Killing your Business Performance?

Posted on | by Sienna

Coffee break ended ten minutes ago – and they’re still stirring their spoons and gossiping.

You walk past their desk and they spring to life, typing, filing, pushing paper and looking like they are under the pump. But turn the corner and they’re back flicking through Facebook or on their personal phones.

Oxygen thieves, deadwood, time wasters. Whichever definition you prefer, just about every workplace has them: time wasting, aimless, directionless employees who suck up valuable time, money and resources, and produce very little value in return.

But whether you’re driving a project or just taking care of everyday business, as the leader and decision maker, the buck stops with you.

It’s Time to Make Some Changes

Change Your Working Culture

Some workplace cultures are relaxed, yet focused, while others can be hard driving and competitive.

But while you’re negotiating the next deal, or perhaps focusing on other areas of the business from behind your desk, oxygen thieves slip under the radar, taking advantage of blind spots – your work culture may be so relaxed that they put their feet up too much or so hard that you drive them out.

First Consider Your Role as the Leader.

Before you look too hard at the team, let’s first consider your role as the leader.

  • Are your expectations for workplace duties clearly communicated?
  • Are benchmarks for sales targets enforced and defined by you and other team members?
  • Do you have the skills and experience to adequately coach your team?

To be blunt, oxygen thieves get away with it because we let them. So stop them in their tracks by making sure your workplace holds everyone accountable.

Performance Management

One of the best ways to improve your workplace culture is to introduce a performance management program.

In some cases, the term ‘performance management’ comes with a negative connotation, however it does not need to be like this. Evaluate your employees on their workplace performance, showing where they are doing well and where they need to improve.

Jack Welch, the famously gruff leader of General Electric, used annual performance reviews to rank his workforce and then sack the bottom 10%! (Source: https://www.bbc.com/news/business-33984961). It was controversial, it was harsh, but it got results.

Coach Your Team

All great business leaders have had at least one good coach or mentor to help them develop to their full potential. Unfortunately, in this day of ‘lean organisations’ and hectic schedules, many professionals cannot get the level of coaching and mentoring they need to meet their own developmental goals.

Research has proven that coaching develops the capability and skills your people must possess in order to be successful in their role and critical to future business success.

It is all well and good to implement performance management, however ongoing team coaching is prudent to ensure that team morale and motivation remains high and the implementation of training outcomes are consistent for full productivity.

Constant Feedback

These days, leading technology companies like Amazon, Adobe and Google evaluate and rank their teams regularly (rather than just annually), ensuring that feedback and progress on employee’s Key Performance Indicators (KPIs) is constantly provided.

Employees have a real time picture of how they are doing and what can be done to improve things before the issue escalates.

This process ensures that underperformers have nowhere to hide. They can’t sit back, relax and wait for the annual review to jump up and actually start doing their job.

Next Steps

It’s tempting to give underperforming employees a swift kick up the bum or a push right out the door, but if the core of the problem is not identified and fixed, then the issue will continue. With the right kind of performance management and coaching, they can become an employee who you’ll trust to deliver for the business.

KONA Group offers customised executive and leadership coaching programs that have proven successful for several Australian and New Zealand companies.

Call KONA Group on 1300 611 288 or email info@kona.com.au for more information and to discuss customised training and coaching programs suitable for your organisation.

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Executive Coaching in Sydney and Melbourne

Posted on | by Sienna
Executive Coaching in Sydney and Melbourne

Executive Coaching in Sydney and Melbourne

KONA Group’s Executive Coaches in Sydney and Melbourne have structured the programme in a way that offers a framework to initiate participants into a process of self awareness, and to deal with challenges effectively. That structure is completely customised to suit the specific requirements and challenges of the executive. Whether coaching is desired to improve performance or address certain issues, results are only possible only when the participant wants to change and participates in the coaching programme willingly. We work with your organisation to make sure the coaching goals are understood clearly and the success metrics are clearly defined. Our Executive Coaching Specialists in Sydney and Melbourne will work one-on-one with your executives to build a confidential and congenial relationship.

Executive Coaching in Sydney and Melbourne – Focus Areas

Executive Coaching in Sydney and Melbourne – Your Results and Outcomes

Here’s a look at some of the results you can expect when your executives work with our Executive Coaching Specialists in Sydney and Melbourne

Your executives and managers will:

  • Become much more effective leaders
  • Learn proven delegation techniques that help with prioritisation and time management
  • Have a better work life balance
  • Learn how to generate more quality time for core functions of the business and to take the business towards growth

Your organisation will:

  • See improved collaboration
  • Experience improved effectiveness
  • Become much more dynamic and agile
  • See better retention rates
  • See a boost in bottom line
  • Experience improved productivity

Book Your Executive Coaching Assessment in Sydney or Melbourne Today

At KONA, we are here to see your business grow by honing your biggest assets – your executives, leaders and managers. Our coaches have years of corporate experience and highly passionate about training others to improve and transform. So if you are looking to increase the effectiveness and results of your organisation, contact KONA today on 1300 611 288 or text 0425200883 or email info@www.kona.com.au to discuss how we can help you to improve your organisation’s results. The KONA Group is Australia’s Leading Sales and Sales Management Training and Coaching company and provide Customised Training programs that include:  Sales Training & Coaching, Key Account Management Training, Call Centre Training & coaching, Executive Coaching; Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; and more. Talk to us today to know more about your Customised Executive Coaching workshops in Sydney and Melbourne

The KONA ‘Hour of Power’ can be a million-dollar injection to your sales budget!

Posted on | by Sienna

The KONA ‘Hour of Power’ can be a million-dollar injection to your sales budget!

The KONA ‘Hour of Power’ can make a positive impact on your sales team.

Do you have any of the problems below?

  • Are your sales people are not speaking with enough new customers and prospects?
  • Are they reluctant to pick up the telephone to call people they don’t know?
  • Do they struggle to make appointments with senior decision makers?
  • Do they struggle to get past ‘the gatekeeper’?
  • Do you have overstocks that need to be cleared?

At the end of the day the best way to fill your sales funnel is activity, and the right activity at that!  Making calls to potential and existing customers is a great way to do it.  This contact between salespeople and customers is critical to sales success and one of the key reason some sales professionals smash their targets and others don’t know what 100% of target is.

There are a few key points to make a calling session a success:

  1. SUPPORT each other by doing it as a group
  2. MAXIMISE the chances of success by getting the language right
  3. HAVE a conversation between people (emails do not work)
  4. PRACTICE some calls with each other before you make the call (I know the dreaded role play but this is so critical to success!)
  5. SET some targets for the hour of calling. (appointments and orders are a great starting point)

KONA has seen this ‘Hour of Power’ work with some stunning results, one client landed over a $1 000 000 in sales.  This works for both Account Management and Business Development teams and is a skill set we know is critical in Sales People.

Sometimes filling a Sales Funnel is a daunting task and when that funnel is emptier than it should be the excuses start to come out!

  • Things are slow.
  • Our competitor is cheaper
  • There are product problems

At KONA we hear them all and they all relate to ‘Price, Product and Problems’.  These are the best excuses in the world for sales teams to find reasons not to act.

Conducting an ‘Hour of Power’ is a tangible action that forces everyone to act.

If you need help running an “Hour of Power’ give KONA a call on 1300 611 288 or email us at info@KONA.com.au

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