Numerous studies show that workplace stress has escalated progressively over the past few decades and has been demonstrated to be associated with increased rates of heart attack, hypertension and other disorders.
A recent survey highlighted some daunting statistics:
- 80% of workers feel stress on the job, nearly 50% say they need help in learning how to manage stress and 42% say their work colleagues need help.
- 14% of workers surveyed had felt like striking a fellow worker in the last 12 months.
- 25% have felt like screaming or shouting because of job stress, 10% are concerned about an individual at work they fear could become violent.
- 9% are aware of an assault or violent act in their workplace and 18% had experienced some sort of threat or verbal intimidation in the past year.
So the importance of Organisations, and in particular Line Managers and HR Departments, to address this is crucial to the well-being of both the Employee and the Organisation.
In addition, as individuals we can all make a difference to our own stress levels on a daily basis by applying one or all of the following 5 Proven Tips to help if you are feeling stressed at work:
Tip#1: Disconnect.
- Set a reminder in your phone every 1 hour for 1 minute to stop and take a deep breath.
- If you can take yourself off to a quiet corner – a bathroom or in the car (not while you are driving!) is a good place to do this.
- Close your eyes, take a slow deep breath in, and then exhale. Repeat this 5 – 10 times.
- Simple but highly effective.
Tip #2: Notice your thought patterns
Tune into your thought patterns and what your mind is focusing on.
The average human brain has over 50,000 thoughts per day so it’s no wonder we’re exhausted at the end of a day without even realising why!
Rather than judge or try and ‘wrestle’ the thoughts to the ground just acknowledge them. Focus on your breath again, breath the thought in, and then out as you imagine it floating across the sky with your breath until it disappears.
Tip #3: Ask yourself what’s really going on here?
If you find yourself feeling overwhelmed, having repetitive negative thoughts, ruminating about something that happened in the past, or worrying about the future, ask yourself the question “what’s really going on here?”
What’s driving you to have these recurring thoughts or feelings? Is it your desire to be in to be ‘perfect’, to ‘people please’, to be loved and accepted, for security and control? Who is it that’s pressing your button, and why? Then ask yourself how is this ‘serving you’ right now?
Our brains are hard wired to always be looking out for threats or potential hazards. This includes rejection, failure, negativity, conflict and lack of resources (money, food, security).
By noticing the recurring thoughts and what is driving them, you can then start to remind yourself that actually ‘all is well’ and there is no real imminent danger that can’t be resolved.
Keeping things in perspective and having a healthy mind-set leads to lower stress and higher resilience levels in the long term.
Tip #4: Stay Active
All the research and evidence supports being fit and healthy in helping alleviate stress, anxiety and depression.
Yet in times of stress and pressure making time for the gym or going for a run is often the first thing to ‘give’ and the excuses start to creep in like ‘I don’t have time’ or ‘I’m too tired’.
If you find yourself making excuses or don’t have enough time for your usual exercise routine, find a compromise. Even if it’s a short walk after work or at lunchtime with a colleague you will find your mood improves and you sleep better at night.
Set yourself some realistic goals and find a friend or colleague to exercise with. If you have kids make them part of the exercise routine too by going for a bike ride together, get out the skipping rope in the back yard, or doing some step ups or sit ups while they play at the park.
Tip #5: Connect
It’s important to disconnect from our ‘screens’ every so often to give our brain a break. But even better still get up and go around the office to chat to a colleague or call a friend or family.
Ask them about how their day is going, what challenges they are facing and if you can help.
Research has shown that by supporting others and creating support networks people become more resilient and less prone to stress.
Final Thought:
You have probably heard or read these 5 Tips before somewhere as none of them are rocket science. However how many do you actually do?
Ask yourself, are you Taking Action?
Or are you waiting for your Organisation, Boss, Partner, Doctor or Friends to change your life for you?
If you are then you might have a long wait as they are probably as stressed as you are!
The KONA Group is Australia’s Leading Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; DISC and MBTI, and more.
If you are looking to increase the effectiveness and results of your organisation, contact KONA today on 1300 611 288 or email info@kona.com.au to discuss how we can help you to improve your organisation’s results.
What does ideal sale look like for you and your company?
Make a list of the solutions that your product or service addresses and use them as a checklist when you’re qualifying with procurement
Your job then becomes one of asking questions to see which ones are important to procurement and why
When the time comes to have the closing discussion your focus narrows only to those issues that are important to your procurement professional. Your process therefore becomes more targeted and effective. Everything important is included and all irrelevant issues are omitted
This will help you understand how they operate. The procurement process can be split into 8 steps.
80% of your success will depend on your preparation.
Define your negotiation strategy.
Good preparation is vital to a procurement negotiation, and results in a good deal.
Research and preparation on your part not only sets you up well for the negotiation. It’s also a sign of respect for your supplier. You don’t want to waste their time. Or yours.
Ask open questions, listen actively, and work proactively to create win-win solutions.
Here is a strong tip: View your procurement professional as a business partner.
Why? Your success mirrors theirs, and you need them to be successful so that you can have a stable supply chain.
Yes, negotiate hard, but prepare well, so the negotiation leads to a mutually beneficial arrangement.
When you make a sale to your customer for the first time, get it right!
First impressions are crucial if you want them to buy from you again. And by getting it right, we don’t just mean the product or service.
With every first-time customer, make sure every detail, even the minute ones, are handled as professionally as possible.
This may seem straightforward and obvious, but surprisingly, for many organsisations it is not.
Many businesses put all their focus and investments into pre-sale. And consequently, they do not spend any time or money on ensuring the customer is happy after they purchase from them.
It is crucial to treat each communication – be it pre or post-sale – as urgent. Aim to respond on the same day the inquiry came in.
If you have staff handling after-sales for you, give them clear deadlines for responses. Brief them on all your products and services, so they can give the customer accurate information about your value offerings.
Once again, this might be a given, but we have had so many organisations explain to us how it’s too hard to keep track of all their customers. And that their salespeople don’t know how to use their CRM system or navigate the software they have invested in.
As a first step, teach your team to create a contact book for all their customers. It should include:
Every existing customer has untold potential
In a time of globalised business and instant digital connection, every existing customer has untold potential on offer.
Deliver a standard customer experience
This means delivering a standout customer experience is essential. One of the most powerful ways of doing this is by creating a personalised sales process and approach.
Show the customer you care, this is the key factor. Personalisation is all about demonstrating you’ve taken the time to understand who the customer is as an individual and the challenges they face. And the benefits are bountiful, including:
The more visible you are in your industry, the more people will trust you. And consequently, the more likely you are to increase repeat business.
We know that to convert potential buyers to loyal customers with increased repeat business, we must build relationships and stay in touch. And although we know we should follow-up many salespeople simply do not.
