How can I promote Teamwork among Employees?

I was delivering a team building workshop not so long ago to a group of leaders and we got into a little bit of a debate.

I was encouraging them to lead by example and create a team environment by encouraging and including ideas and input. During the debate one of the delegates said, “Oh for goodness’ sake, this is all about the Gen X and their entitlement, they honestly think we live in a democracy!”, I replied with “No, I believe that we must encourage an environment where we promote to old, there is no “I” in team”. The delegate said that they tried saying this but were met with “Ah yes… but there is an M and E in team…”

So, how can we promote Teamwork among Employees?… Well, consistency is one way, and we also need to make sure that we are not just talking the talk but… Well, you know the rest of this saying…

Tips to promote Teamwork among Employees

Teamwork is a critical element of a successful and productive workplace. When employees work together, it creates a positive work environment where more can be achieved.

The following suggestions are posed under the assumption that you already have the right people in each position on your team. The foundation of teamwork depends on hiring the right people and effective leadership. When teams work well together, an efficient workplace culture with problem solving abilities, inspiration and support is achieved. Being in an environment that works toward shared goals will empower employees and create a sense of belonging.

As a manager, it’s your responsibility to encourage teamwork among your employees. You will need to provide your team with the tools and guidance they need to reach their full potential. Here are 20 effective ways managers can promote teamwork in their teams.

Lead by Example

Set the tone for teamwork by demonstrating the behaviour and positive attitude towards working with others that you want to see from your team.

Your team pay a lot of attention to what you say and do. If you say one thing but do another, it can lead your team to feelings of frustration and mistrust.

Outline Roles and Responsibilities

It’s more common than you would think for a team member to be unclear on their role and responsibilities.

Every team member should have a comprehensive understanding of their role and what is expected of them within the team to minimise confusion and overlap.

Encourage Open Communication

Create an environment where employees feel comfortable sharing:

  • Ideas
  • Concerns
  • Feedback with their teammates

Foster Trust

It’s so important to build trust among team members in order to promote teamwork.

Encourage honesty and reliability to establish a strong foundation.

Teamwork leads to a successful and productive workplace. Working together creates a positive environment where more can be achieved.

Establish Common Goals

Align your team around shared objectives, making it easier for everyone to work together towards a common purpose.

Common team goals provide structure that allows you to measure progress of individuals and the group as a whole. 

Training and Development

Staff Retention rates rise by 30-50% in companies with strong learning cultures.

Improve your employees’ skills and knowledge by investing in their professional development. Staff who do not receive training typically produce less work and at a lower quality.

Celebrate Achievements

Acknowledge and reward both individual and team achievements to boost morale and motivation.

Celebrating success reinforces the motivation that will bring us to the next achievement.

Clear Expectations

Ensure everyone knows what is expected of them and the team.

This includes:

  • Deadlines
  • Performance metrics
  • Accountability
  • Flexibility


Encourage diversity and inclusion, valuing the unique perspectives and contributions of each team member.

Inclusion in the workplace creates a sense of belonging that can lead to greater productivity and teamwork.

Team-Building Activities

Organise team-building exercises, workshops, or outings to help team members bond and build trust.

Studies have shown that employee satisfaction can increase by up to 50% when surrounded by people they are friendly with.

Provide Necessary Tools and Resources

Ensure your team has access to:

  • Technology
  • Resources
  • Information they need to collaborate effectively.

Offer Flexibility

Allowing some flexibility in work arrangements, when possible, to accommodate personal needs can improve employee satisfaction.

When employees are satisfied with their working arrangements, they are more likely to be productive and engaged, ultimately leading to team-cohesion.

Empower Decision-Making

Encourage team members to participate in decision-making processes, fostering a sense of ownership and responsibility.

Address conflicts and issues within the team as soon as they arise to prevent them from escalating.

Resolve Conflicts Promptly

Addressing conflicts and issues within the team as soon as they arise prevents them from escalating.

A good tip is to ensure your business has a clear grievance-resolution process in place. This can help to avoid conflict in the workplace and prevent any existing conflict among team members from escalating.

Encourage Knowledge Sharing

Create a culture of sharing knowledge and best practices among team members.

Knowledge sharing in the workplace promotes new ideas and innovation.

Regularly Assess Team Performance

Conduct regular performance reviews and team evaluations to identify areas for improvement.

Evaluating team performance allows you to avoid conflicts and misunderstandings, while also identifying areas for improvement, acknowledging achievements, and encouraging learning.

Provide Feedback

Offering constructive feedback can help employees understand how they can contribute more effectively to the team.

Cross-Functional Collaboration

Encourage employees to work with colleagues from other departments to broaden their perspectives and skills. By bringing together various perspectives and knowledge from different departments, businesses can support a more collaborative environment.

As a manager, you should watch for signs of burnout and support team members who may be overwhelmed.

Recognise and Address Burnout

Recent reports have found that 52% of all workers are feeling burned out. This is a 9% increase from pre-COVID.

Watch for signs of burnout and provide support to team members who may be overwhelmed.

Some of the signs of employee burnout include:

  • Emotional, mental, and physical exhaustion
  • Disengagement
  • Increased absenteeism
  • Higher sensitivity to feedback
  • Decreased productivity

Adapt and Evolve

An effective leader is flexible in their approach. They will adapt to changing circumstances and continuously seek ways to improve and promote teamwork.

The more you adapt and evolve, the more relevant you will be in your industry.

Adaptability allows you to overcome obstacles.  

Having a team that works effectively together is no easy task. It is an ongoing effort that requires commitment and dedication from business leaders.

Remember, “Hope is not a strategy”. By having a plan, you can create a productive work environment where your team can thrive, achieve their goals, and contribute to the overall success of the business.

Teamwork is not just a “buzzword”, but a vital element of a successful and harmonious workplace.

Contact KONA to discuss how our tailored training programs can add value to

your business.

Call 1300 611 288 or Email

The Secret to Happiness | 7 Easy to Apply Tips

back view of four casually dressed adults jumping in the sunlight atop a grass field


What is the Secret to Happiness and How Does a Happy Mindset Improve Sales?

Coping with the emotional toll of missed opportunities and train-wreck sales meetings can be tiring as well as demoralising. But despite the trials, you must fight against what can at times seem like an onslaught of negativity. That is, if you want to get to the rewards. And the best way to do that is by cultivating and also nourishing a positive attitude.

However, the trick is not just being positive when everything is A-Okay, but rather staying positive even when things don’t go so well. Remember the time old philosophy – that you can’t always control the outcomes of things, but what you can control is how you respond to those outcomes. But is this the true secret to happiness? Well, read on.

While many of us can handle the pressure, some of us crumble under it. And if we don’t take care of our own happiness, our sales success can take a real blow.  “How do you know if you have a piece of quartz or a diamond on your team, in your relationships, family, and even within yourself? The only way to really know – is to apply pressure”, reflects HBB Group CEO Garret Norris. So when it comes to handling pressure, do you have diamonds or quartzes on your team?

Diamond and quartz shiny images on black background for secret to happiness
Are You a Diamond or a Quartz Under Pressure

That’s why we want to show you that there is a real relationship between happiness and sales success. But it is up to you to decide, how does your personal happiness play a part in your sales process? And ultimately, what record long study has revealed the true secret to happiness?

What is the Secret to Happiness?

Robert Waldinger is a Harvard professor. He has been studying lifelong happiness for near on his entire life. It has been the longest study on happiness ever. And remarkably, it is still going on today.

The study started with boys from a variety of backgrounds. That is some poor, some rich, some in college and some on the streets. Researchers tried to predict the lives of the boys. All of them had different dreams of becoming rich and famous. However, a true prediction turned out to be impossible. As their health, personal relationships, jobs and social status did not match the researchers’ predictions.

Psychiatrist Robert Waldinger is the director of the Harvard Study of Adult Development, one of the longest and most complete studies of adult life ever conducted. The study followed two cohorts of men for 75 years, starting in 1938: 268 Harvard sophomores as part of the “Grant Study” led by Harvard psychiatrist George Vaillant 456 of 12- to 16-year-old boys who grew up in inner-city Boston as part of the Glueck Study, led by Harvard Law School professor Sheldon Glueck

Waldinger surprisingly could only come up with one major conclusion. Just one crucial result, from 75 years of studying happiness in 724 different men. The finding: good lives come from good relationships.

In other words, when these men didn’t have strong personal relationships and couldn’t count on others for support, their health declined. And consequently, they were less motivated to continue pursuing a successful career. And most importantly, good relationships were all based on effective communication!

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To Book Your Team on a Positive Sales Process Workshop


So, How Do We Cultivate and Nourish Happy Relationships?

Well, based on Waldinger’s research, below are 7 Tips on How to Be A Happy (Sales) Person. Or indeed a happy person in general. Fundamentally, these tips all have two key aspects in common. Effective Communication and Activity. Happiness is not a goal, it is a process. It is all about cultivating good relationships through communication. As for being active – activity drives results! Every time.

clipart salespeople smiling fist pumps for secret to happiness in sales process
Secret to Happiness in a Sales Process

These tips are not just for Salespeople, everyone can benefit from these simple practices, so share them amongst your colleagues, peers and family. Isn’t the greatest gift of all is when we see someone happy? Well, why not give others the tools to make themselves happy, daily.

7 Tips on How to Be A Happy (Sales) Person

1. Talk to Another Adult Daily

Have an actual small conversation with them. Even if it is a neighbour or someone at the shops. It’s a break for your mind. And it gives you fuel for self-worth. By connecting with others, you become bigger than yourself. Conversations are the mixing bowls that great ideas emerge from. By discussing an idea with someone, even a stranger, they can help flesh it out.

man with white hair back to screen, with his hands on his backyard fence talking to his neighbour, a lred hair smiling lady with a raised right arm waving at him for the secret to happiness

Additionally, when someone takes the time to listen to you, they demonstrating appreciation for you. They may not agree with you in everything, but value your perspective. That in turn formulates self-worth and personal value. Our looks or digital image are no match for a conversation in showcasing our personality. Talking to someone is you in 3D, HD, and live all in one.

And best of all, conversations can make you laugh, can be fascinating, and can cheer you up.

2. Do Not Let Others Control Your Emotions

This one is easier said than done, but when done, it is highly successful emotionally. Added to that, it is also the absolute best feeling! Do not waste your personal social interactions on people who are emotionally draining. It was Eleanor Roosevelt who eloquently stated, “No one can make you feel inferior without your consent.”

salesperson in a business suit with strings pulling his arms by a puppet master's hand

As much as we hate to admit it, we are where we are in life because of the decisions we’ve made, either consciously or unconsciously. Most people don’t want to accept that they are the cause of their own outcomes. Especially when they’ve been so directly and closely exposed to vile human beings. They become programmed to a certain response, but the response is still nevertheless a choice. There’s always another response to choose.

When we take ownership of how we respond, we are taking full responsibility for ourselves. Look at the word responsibility: response + ability. That means our ability to respond to situations, events, or people in the way we choose. We can choose to respond in anger, or we can choose to respond with calm.

Here are some ways to better control your emotions and choose a better response:

  1. Start each day with a Positive Mindset. When you start with a positive outlook at the beginning of they day, it sets a calm tone for the day. It heightens your focus and self-awareness. It makes you better equipped to handle adversity.
  2. Accept Response-Ability. Accept that your feelings are entirely in your hands. When you do this, you take back control. You get to decide how you want to react.
  3. Reflection. Think back at a time when you got angry at someone. How did it go down? What did you say or do? How did you handle it? Now, think about the feeling when it first arrived. How could you have made a conscious decision to respond differently?
  4. Shut the Ego Up. Someone did something, and you suddenly became angry. Your ego said: “Go ahead. Get angry! Your feelings are totally justified. They *made* you feel this way. They totally deserve your wrath!” So, you ran with it. Sure, there’s always that sense of instant gratification that you get by letting loose on someone who’s done or said something that caused a negative feeling to stir in you. But that is only temporary. And sometimes, most of the time, you feel like a complete donkey’s rear afterwards because you didn’t have more self-control. Then the guilt and shame settles in. And so starts the viscous cycle.
Calm and angry man characters 1266900 Vector Art at Vecteezy

What if you decided to ignore the ego when the feelings first started coming on and you said: “Nope. I am not going to feel this way. This feeling doesn’t serve me or my well-being. I am going to calmly let it go.” Try it next time you hear that wicked voice in your head pushing you to react in a fruitless attempt to punish the offending party.

By taking responsibility for your reactions, you eventually gain control over your emotions. You begin to develop new emotional habits and a better response system. Your perception of what once would have made you really angry will change, and you will see it in a different light. You are in control of how you feel and how you respond.

click here to contact the KONA Group red button or call 1300 611 288

To Book Your Team on a Positive Sales Process Workshop


3. Learn to Be Comfortable Alone But Also Try and Connect with New People

We often feel like we have to do things as a group in order for them to be fun. Not true. In reality, that’s not always the case. A lot of the time, many of us feel like we just need timeout with ourselves. And that is so important.

5 Signs My Body and Brain Are Begging for Alone Time

Alone time resets the brain and spirit. It dilutes the fog and clears the emotions from concern of what others are thinking. Having timeout with yourself allows you to crucially workout what you like and don’t like clearly. It gives you power to choose what you want in that moment, as well as in the future. 

Try it out: it will do wonders for your confidence, and you will more than likely meet other people who have the same interests as you. And that there is equally important. Connecting with like-minded folk, adds to our self-worth and allows us to always be learning to better our emotional growth. And we know we only stop learning when we stop living!

4. Communicate Effectively with Your Partner, Family, Friends, and Colleagues

Open communication is the best way of maintaining strong relationships. Ask them quality questions about themselves using open questions. This will yield you answers which reflect their true feelings.

Additionally, listen to them. Actively. That is actually, listen! Very different to hearing them! Communication is not the same as broadcasting, or simply sending out of information. Effective Communication is a two-way process, in other words, it involves both the sending and receiving of information.

It therefore requires both speaking and listening. But most importantly, it requires developing a shared understanding of the information being transmitted and received.

  • If you are the Information ‘Sender’ you need to communicate clearly to start with. Then ask quality questions to check your listeners’ understanding. You must also then in turn listen to their replies. And crucially, if necessary clarify further.
  • If you are the Information ‘Recipient’ you need to listen carefully to the information. Then check you have understood by reflecting back, or asking questions. This is to ensure that both of you have the same understanding of the situation.
Communication Pie Chart with four Quadrants representing Sender, Receiver, Message and Feedback

Effective Communication is therefore an active process, there is nothing passive about strong communication, in either direction.

click here to contact the KONA Group red button or call 1300 611 288

To Book Your Team on a Positive Sales Process Workshop


5. Volunteer, Give Back, Random Acts of Kindness

The action of a good deed is amazing for nourishing our well-being. Why? Because it’s a win-win situation. You are giving back AND you feel good about yourself. Additionally, you are also opening the door to opportunities to forge relationships with people who think like you!

Doing a good deed helps you focus your thoughts outward toward others. It helps you take a step outside your own world for a little while. Performing good deeds can have positive effects on your health, like reducing stress.

No good deed is too small - Small Fish Business Coaching - Carl Dierschow

Two large studies found that older adults who volunteered reaped benefits in their health and well-being. Those who volunteered were living longer than non-volunteers. Another large study found a 44% reduction in early death among those who volunteered a lot (


When we engage in good deeds, we reduce our own stress. This includes the physiological changes that occur when we’re stressed. During this stress response, hormones like cortisol are released, and our heart and breathing rates increase. That is, the “fight or flight” response.


If a stress response remains “turned on” for an extended period, the immune and cardiovascular systems are adversely affected. That means the body’s defences are weakened, making it more susceptible to abnormal cellular changes. Studies of telomeres, that is the “end-caps of our genes”, have revealed long-term stress shortens those end-caps. And shortened end-caps is linked with early death.

Pros and Cons of Anticipating EPPP Exam Stress - TSM Blog

In a nutshell, the process of cultivating a positive emotional state through pro-social behaviours, that is by being generous, may lengthen our life.

6. Always be Active but One Step at a Time

We know that activity drives results. And what’s more, it is awesome for our health. That is, activity promotes increased muscular endurance. That means, your muscles will be able to work longer and harder before they lose strength or feel exhausted (‘fatigued’). This effect can also see you feeling more able to cope with everyday physical tasks. Lowering blood pressure. Increasing good cholesterol levels. All round great benefits.

But remember, you don’t need to tackle every task. Rather tackle things one step at a time. This allows us to keep making progress even if we aren’t making as much progress as we had planned for before we started. Consequently, we can work through challenges instead of quitting every time we hit a tough spot.


If you are setting goals and finding that you can’t seem to stick with it, then shift your mindset to start to focus on each step. This allows you to concentrate on the current step and getting past it. There you go, an accomplishment already!


You will be amazed at how much this can help. It can allow you to continue just long enough for the work to become a routine and then habit. It can become an automatic act without much thought. When it does, you will start to be able to build on it. Today, just focus on working through today’s challenges. Remember the old adage – how do you eat an elephant? One bite at a time.

7. Acknowledge Difficulties and Be Happy in the Present

This point in particular is what is known as giving your brain a “happiness advantage”. We must not bottle-up our feelings or brush sadness and conflict under the carpet. Rather, we must learn to always acknowledge our situation. Work on it. And continue to move forward. By learning how to be happy in the present you automatically cleanse your mind.

“The person who can freely acknowledge that life is full of difficulties can be free, because they are acknowledging the nature of life – that it can’t be much else.” - Shunryu Suzuki quote

Try your best to be accepting of the moment and practice gratitude as much as you can. And for those of us that find the art of gratitude difficult to navigate on a continual basis, try these helpers:

  • Write down 3 new things per day that made you feel happy or grateful
  • Keep a list of positive experiences and add to it when you can
  • Exercise!! Even if it is a 40-minute walk. Every day!
  • Spend a minimum of two minutes a day slow breathing (or even better, meditating). In your own way.
  • Spread the Happiness. That means, bring positivity into the world around you! Compliment a colleague. Reach out to a person feeling blue. Spend some time volunteering. Surprise someone with a gift or kind message for no reason, or to simply say thinking of you or thank you.

If you follow these tips, you will notice that you are happier, healthier, and more successful.

Keep in mind that happiness is not a goal, it is a way of life!

click here to contact the KONA Group red button or call 1300 611 288

To Book Your Team on a Positive Sales Process Workshop


Great, now that you understand the core happiness process, you can apply these techniques to your sales process. Firstly, it is important to strengthen your relationships. Sales is a people-oriented job, so maintaining good customer relationships increases your personal happiness.

Are you in a love-hate relationship with your job?

That is, do you hate it when you are at work and love it when you’re not?

Happy salespeople convert more leads and are generally more successful because their customers actually want to talk to them. They are more engaging and talk about the value of a product more than an unhappy salesperson does. If you’re unhappy in your sales job, try the tips above and apply the learnings below. Together this formula will see you your sales performance skyrocket as well as your KPIs and ROI.

Learn how to apply the two key happiness factors – effective communication and activity – in your Sales Process, by studying these Two Focus Learning Areas.


  • Understand Why You Are Here, What is Your Value Proposition?
  • Learn How to Communicate with Customers in Unsettling Times
  • Ask Quality Questions and Actively Listen to Strengthen Customer Relationships
  • Change Your Sales Mindset
  • Grasp the Power of Words
  • Get Jabbed with Infectious Positivity
  • Learn How to Reframe Speech for Positive Communication
  • Understand Human Behaviour to form Positive Relationships
  • Strengthen your Emotional Intelligence


  • 5 Steps of a Sales Conversation
  • Front of Mind Awareness
  • Follow Up and the Sales Process
  • Maximising Prospecting
  • Prospector’s Dozen
  • Cost = Time + Money
  • Customer DNA
  • Upsell and Cross Sell Strategies
  • Missed Opportunities
  • Objection Handling
  • Closing the Sales Process
  • Client Meeting Map

Call us to organise your team of professionals to be part of your bespoke training and build a Positive Sales Process in your business. Each focus learning area will be tailored to your team’s needs and challenges.

4 x 90 minutes Effective Communication and Positive Sales Process Virtual Workshops. Cherry pick one or all of the topics mentioned above. Customise your Team’s Learning.

To Book Your Team on their tailored  Effective Communication and Positive Sales Process Virtual Workshops Contact KONA on 1300 611 288 for a confidential conversation, or email anytime.


Poor Respect for Good Health

Why does 60% of the population value their car, house, clothing etc more than their health? Statistics show that overweight and obese people are more likely to suffer depression and be absent from work. Long after your business success or you have paid off the mortgage your health or lack of lingers on. Poor health speeds your journey to becoming old and limits your ability to contribute and achieve success as you progress – success is something you strived for for many years and you will continue to want it. Poor health will stop you and for some it will stop them dead. The effects of poor nutrition and excess alcohol take affect about middle age and the body begins to suffer and break down. Looking forward to retirement so you can do the things you want is a backward mentality; if you haven’t developed the habit now you will take your current habits with you as you age. Now is the time to start. Good health allows you to make the most of your next life phase and be successful in new activities and challenges. Good health allows you to move smoothly with the ageing process and step into the changes gracefully and maintain the feeling of success you achieved through business. Want to play golf or go dancing when you retire? Start now. 5 Steps to Permanent Weight Loss and Health…
  1. Activate your mind and embrace health – don’t break old habits, create new habits. Be active eat and drink sensibly.
  2. Lifestyle: enter into an eating and activity plan you can maintain indefinitely and make changes gradually. Fast food and alcohol in moderation and eat plenty of natural foods and get moving 3-5 days per week for 30 minutes.
  3. Knowledge: Your business success was built on knowledge and transitioning to being healthy also takes knowledge. Learn about wise food choices to strengthen your internal organs and brain and complement it with activity for increased energy, brain functioning and strong heart and lungs.
  4. Plan to achieve by taking into account your schedule, responsibilities and people who will be affected by your transition – it takes time to incorporate it into your life successfully.
  5. Reflection: Regularly monitor your progress and make the necessary adjustments.
To reduce sick days and strengthen your employees greatest asset, their health, contact KONA’s Health & Fitness expert Timothy Kitching on 1300 611 288 or Or invite him to join your Sales Training in Australia or next Team Building event and really make a difference