Leadership and Management Training

Lead your team out of survival mode

Our Leadership and Management Training Programs are results focused and ensure strategy translates into execution. They will support management to lead your team out of survival and into thrive mode for consistently high-performance results across the organisation.

Let’s get startedDiscover our unique approach

Course Outline

 
 
 
 
Customised Training and Consulting

An organisation’s performance is only as good as the team leaders and managers who steer the ship. Better leadership propels your team forward with higher sales and productivity. 

With KONA Group’s leadership and management training, your sales and customer service team leaders and managers will receive the knowledge and practical skills and tools to help them effectively manage their teams, and empower them to transform their results.

Our leadership training courses are tailored for you at your location. Choose leadership training Melbourne, Sydney, and Brisbane, and all capital cities and regional centres.

From strategy to execution

Our customised management training programs deliver sustainable high-performance results. 

The KONA Group has a nationwide reach for training. Our leadership development programs are available across Australia.

We know what keeps you awake at night

Learn from experienced management trainers who have led teams and been responsible and accountable for their performance.

Real impact, real ROI

Xerox’s partnership with KONA was highly beneficial for their management team, delivering “an enormous return on investment” with sales improving by over 23%.

Manager Development Training – 

Built for Lasting Impact

 

At KONA Training, we know that great managers aren’t made in a day. 

They grow through experience, guidance, and continual practice. 

That’s why our Manager Development Training goes beyond a one-off workshop—it’s a journey designed to strengthen leadership capability, sharpen decision-making, and build confidence that lasts.

 This video highlights how our training empowers managers to step up, engage their teams, and deliver results. You’ll see how practical tools and real-world scenarios help managers immediately apply what they learn in the workplace.

 But the real difference comes from consistency. Just like athletes train to stay at peak performance, effective managers need ongoing practice and reinforcement. 

Our programs are designed with this in mind—providing structured learning, coaching, and accountability to ensure skills stick and keep evolving.

 When managers commit to continual development, the results are clear: stronger teams, higher performance, and sustainable business growth. At KONA, we make that journey achievable, practical, and impactful.   

Cultivate a culture of leadership

Traditional leadership management training focuses on developing leaders. We go much deeper. We support you to foster a culture of leadership throughout your organisation to drive continuous improvement towards operational excellence.

Measurable Return on Investment

KONA leadership coaches are keenly aware of your requirement to see a clear connection between your investment in leadership training, and improvements in leadership performance in your business. 

We’ll connect with you to understand how you define and measure ROI on training, then tailor your leadership courses to deliver genuine benefits aligned with your goals. 


Sustainable Long Term results

Your business wishes to invest in customised training programs with lasting impact on your leaders, and  through their development and growth — on your business. 

You’re not after a short-term lift that’s soon forgotten, with a return to previous behaviours. 

KONA leadership and management training includes the support, follow-up sessions, and resources to reinforce your leadership’s ongoing growth. Retaining the benefits of your transformative KONA training for long-term impact.

Don’t rely on HOPE as your management strategy.

Discover our results-focused alternative
Sektor

It has been an absolute pleasure and privilege to participate in a number of Garret's training and skill enhancing workshops and I cannot recommend him highly enough. Even as an experienced sales professional I always learn new things from him, think harder about what I do, and become more effective in my role. Garret's presentation style is both unique and genuine, honest to the core, while his role play and coaching principles are easy to understand and extremely worthwhile. For anyone who needs to hone or develop sales and negotiation skills Kona, and particularly Garret, are certainly the RIGHT choice.

Craig Alderson
Business Manager
Jobadder

Glenn Dobson is the most charismatic and inspirational sales training and business development coach I have ever had the pleasure of working with. At times confronting, Glenn breaks down your current sales process and delivers honest direct feedback! With a thorough understanding of your customers, product and industry, Glenn provides you with the necessary tools and roadmap to be more effective in professional sales. Glenn's material is all his own and is presented in an easy to understand format, tailored for your business. I look forward to working with Glenn in the future. Ps, all the best for the IronMan world champs Glenn!

Graham Winder
BDM
Xerox

Not only has our partnership with KONA proven to be highly beneficial for our management team… it has also proven to be an enormous return on investment with sales improving by over 23%.

Mark Lucas
Director XEROX UK
HP

I have enjoyed working with KONA several times. KONA have worked with my sales team strategically to raise the bar on their performance and belief in their ability to deliver results. As personal coaches the HBB Group have guided me through my career by reminding me to clear away the clutter and keep it simple Sam. Keep on running Glenn.

Frank Courtney-Jay
Sales and Marketing Manager HP Singapore
Next

Next Business Solutions used the team at KONA to take us through their Hearts and Minds training. Great team at KONA of people who are not only very experienced their product but they also bring their people skills that have been developed through their extensive global activities.

Rob Clydesdale
Microsoft Next Business Solutions Franchisee
Bigwave

Glenn Dobson and Garret Norris are coaches that really stands out to me as they take pride in what they do and deliver. I first utilised KONA around 7 years ago when he evaluated our business which ended up delivering some hard hitting facts , as a result changes needed to be made BUT as a consequence of those initial chats KONA helped set up a sales pipeline where we could track our activity and results which led to a 300% increase in sales within the first 6 months of implementing his sales tools.I HIGHLY recommend KONA but don't want the world to know what they can provide a business as this will give other companies an unfair advantage like we have !Glenn is now a mentor, a friend and above all someone that inspires you to always achieve your best.

Keiran Hathorn
Managing Director
Colliers

Right from my first call to the actual day of DiSC profiling session, the KONA group were fantastic and provided excellent service. Garret facilitated the session, and his delivery technique was impactful and valuable to all attendees.

Umesh Datwani
Operations Manager | Investment Services
Logitech

Very interesting/enlightening experience. Quite surprising to receive and witness such accurate profiling of each individual's DISC Profile.

Mitchell Jeggo
Operations Manager
Logitech

Really enjoyed our group training day. Learned some interesting insights about myself & colleagues.

Betty James
Senior Marketing Specialist
APNIC

Fantastic hands-on coaching by Garret. Really appreciated the wealth of insights and strategies from Garret’s breadth of experience working with other businesses that we can reference. Highly recommended to anyone who would like to improve their external engagement or sales skills!

Lily Che
Senior UX/UI Designer
Conflux Technology

Great days training on questioning and value, highly recommend!

Daniel France
Business Development Lead
Jim's Antennas & Security

Thank you Garret for your fabulous words of wisdom to our Melbourne Jim's Antennas & Security Franchisees at our recent Mini Regional Conference. Everyone came away with something to implement into their small business. Looking forward to seeing you on Wednesday with the Sydney group.

Heidi Schieren
General Manager
Jim's Antennas & Security

Garret was a brilliant speaker. Emptying his knowledge on a group of technicians. I always get a lot out of sales trading even if it’s just to restore previous knowledge or learn new tactics about how I treat customers.

David McDonald
Antenna Engineer
Jim's Antennas & Security

Garret from The KONA Group delivered fantastic training at our Melbourne and Sydney Jim’s Antennas & Security conferences. His energy, insight, and practical approach really connected with our team - the feedback was overwhelmingly positive!

Alex Legge
CEO - Jim's Digital

Course Outline: 

Leadership and Management Training

Module Module Outline
Module 1: Introduction to Leadership and Management
  • Understanding Leadership vs. Management: Clarifying the distinctions and overlaps.
  • The Role of Leaders and Managers: Responsibilities, expectations, and key attributes.
  • Importance of Effective Leadership: Impact on team morale, productivity, and organizational success.
Module 2: Leadership Styles and Approaches
  • Different Leadership Styles: Autocratic, democratic, transformational, transactional, situational, servant leadership, etc.
  • Choosing the Right Style: Adapting leadership style based on situations and team dynamics. 
  • Self-Assessment: Understanding your personal leadership style and its strengths and limitations.
Module 3: Communication and Interpersonal Skills
  • Effective Communication: Active listening, clear expression, nonverbal cues.
  • Emotional Intelligence: Understanding and managing emotions, empathetic communication.
  • Conflict Resolution: Techniques for addressing conflicts and promoting a positive team environment.
Module 4: Building and Leading High-Performing Teams
  • Team Dynamics: Forming, storming, norming, performing, adjourning stages.
  • Team Development: Building trust, fostering collaboration, promoting diversity and inclusion.
  • Delegation and Empowerment: Assigning tasks, providing autonomy, fostering growth.
Module 5: Goal Setting and Performance Management 

  • Setting SMART Goals: Specific, Measurable, Achievable, Relevant, Time-bound. 
  • Performance Metrics: Monitoring progress, providing feedback, measuring results. 
  • Performance Improvement: Strategies for addressing underperformance and motivating improvement.
Module 6: Decision Making and Problem Solving
  • Decision-Making Models: Rational decision-making, intuitive decision-making, group decision-making.
  • Problem-Solving Techniques: Root cause analysis, SWOT analysis, brainstorming, decision matrices.
  • Ethical Considerations: Balancing ethical concerns with practical decisions.
Module 7: Leading Change and Adaptation
  • Change Management: Strategies for introducing and managing organizational change.
  • Overcoming Resistance: Addressing employee concerns and promoting buy-in.
  • Embracing Innovation: Creating a culture that encourages new ideas and continuous improvement.
Module 8: Time Management and Prioritisation
  • Time Management Techniques: Prioritisation, time blocking, Eisenhower Matrix.
  • Managing Workload: Avoiding burnout, setting boundaries, optimizing efficiency.
  • Managing Meetings: Effective meeting planning, facilitation, and follow-up.
Module 9: Performance Feedback and Coaching
  • Providing Constructive Feedback: Delivering feedback for growth and improvement.
  • Coaching for Development: One-on-one coaching sessions, identifying strengths and areas for improvement.
  • Mentoring: Establishing mentorship relationships for career development.
Module 10: Conflict Management and Negotiation
  • Conflict Resolution Strategies: Collaboration, compromise, avoidance, competition, accommodation.
  • Negotiation Skills: Win-win negotiation, understanding interests, creating mutually beneficial agreements.
  • Difficult Conversations: Handling sensitive topics and managing emotions during conflicts.
Module 11: Leading Through Diversity and Inclusion
  • Diversity in Leadership: Embracing diverse perspectives and backgrounds.
  • Inclusive Leadership: Creating an environment where all team members feel valued and heard.
  • Addressing Bias: Identifying and mitigating unconscious biases in decision-making.
Module 12: Strategic Thinking and Visionary Leadership
  • Developing a Vision: Creating a compelling vision for the team or organization’s future.
  • Strategic Planning: Aligning actions with long-term goals and market trends.
  • Innovation and Creativity: Encouraging creative thinking and fostering innovation.
Module 13: Personal Development and Continuous Learning
  • Lifelong Learning: The importance of ongoing personal and professional development.
  • Self-Care: Balancing leadership responsibilities with self-care and well-being.
  • Creating a Learning Culture: Encouraging a culture of curiosity, growth, and knowledge-sharing.
Module 14: Leadership in Crisis and Resilience
  • Crisis Management: Leading effectively during challenging times and unexpected situations.
  • Resilience: Developing personal and team resilience to overcome adversity.
  • Communicating in Crisis: Providing clear and empathetic communication during challenging moments.
Module 15: Conclusion and Leadership Development Plan
  • Recap of Key Learnings: Summarizing the main takeaways from the course.
  • Leadership Development Plan: Setting personal and professional goals for continued growth.
  • Commitment to Leadership Excellence: Encouraging participants to apply their learning to lead with impact.

Learn About KONA’s Strategic Sales Management Training Course

Strategic Sales Management Training

Miller Heiman vs. KONA

Learn about the KONA Advantage

DISC Profiling for Leaders

Incorporating profiling into leadership training provides invaluable insights for effective leadership.  

By assessing leadership styles and personalities, leaders gain self-awareness, enabling them to adapt their approach to different team members. 

Understanding team members’ profiles enhances communication, motivation, and collaboration.  

Leaders can leverage this knowledge to assign tasks according to individual strengths and preferences, fostering a more productive environment.  

Profiling aids in conflict resolution by addressing differing work styles. It also aids in recognising emerging leaders and potential challenges.  

DISC Profiling for Leadership

Training areas

Executive Leadership & Mentoring

Do You or Your Team Require Executive and/or Leadership Mentoring to Reach Your Full Potential?

Train the Trainer / Manager as Coach

KONA’s ‘Train the Trainer’ and ‘Manager as Coach’ Prepares Your Leaders with The Latest Techniques

Team Leader Training

For over 16 years KONA’s Team Leader Coaches have been Customising Training and Coaching for Team Leaders

HR Strategy

An engaged workforce has a direct impact on sales performance, sometimes driving a 300% increase!

Conference and Motivational Speakers

At your next conference, event or training program, take advantage of some of the best business Speakers in Australia when you book a KONA speaker

Instructional and Course Design

Is the Quality of Your Organisations Current Training Material at The Right Level?

Frequently asked questions about management training

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Contact Us Now
or Call 1300 611 288

For over 2 decades, our customers have reached out to us because we are an expert Australian team with local and global expertise. We are passionate about empowering individuals and teams growth - developing talents, cultivating leadership skills, and overcome any obstacles.

Let's embark on this transformative journey together.

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Our team of expert coaches and trainers are dedicated to crafting personalised strategies that align with your unique goals and aspirations. We have the tools and expertise to guide you towards greatness.

By contacting us, you are taking the first step towards transforming your team and achieving the extraordinary.


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Suite 404, 128 Military Rd
Neutral Bay NSW Australia
2089

CENTRAL COAST

Suit 2, 18 Karalta Rd,
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Australia 2250.

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Australia 3066.

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We cover all States Australia wide including Sydney, Melbourne, Brisbane, Perth, Adelaide and Hobart.

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