How will you improve the experience your customers have when they contact your customer service team?
What type of relationship do you wish to have with your prospects and customers?
How do you plan to increase the results from your customer service team?
KONA can impart effective Call Centre Training to take the customer service skills of your customer service team to the next level. See your customers turn into your brand ambassadors and your sales figures rise dramatically with Call Centre Training programs tailored to your business.
What We Do
- Dramatic improvement in customer satisfaction
- Consistent increase in first call resolutions
- Improved customer retention
- Improvement in the morale of your customer service executives
- Performance culture of your organisation improves
- A dramatic increase in KPI’s across the board
- Reduced staff attrition rate
- Increase in successful cross selling and up selling
Offer Extraordinary Customer Experiences
With our customer service skills training program, your executives will learn to handle customer calls with confidence, grace and with increased awareness. They will become true listeners, always putting the customer’s needs first.
They will become better at handling conflicts, and resolve issues and complaints proactively without the need to escalate calls. We don’t just impart random customer service skills. We will work with you to understand your business, your vision, your goals and your customers.
Armed with in-depth insight about your organisation and your goals, we create a customised customer service skills program that delivers the results you desire.
Your team will learn how their attitude can affect customer interactions, develop telephone skills, learn what it takes to generate repeat business and will learn how to handle difficult customers.
Contact KONA today to know how our customer service skills program can make a difference to your organisation.