How Do You Keep Your Customers Coming Back for More? • Are you so busy looking for new customers that you have forgotten about the ones you have? • Do you have a database of contacts that never gets used? • Are you losing more customers than you would like? • How sure are you to grow business through existing customers? Book a KONA Customer Retention Marketing – ½ Day Workshop Learn how to make the most of the customers and contacts that you already have. This workshop for business owners, managers or those responsible for marketing will include: • The loyalty model – what makes a customer disloyal, passive or an advocate • Utilising your database – identifying key segments for marketing • Mapping the customer experience & identifying opportunities • Retention campaigns explained • Communication – channels to use and creative tip In addition, Measure the strength of your relationships with your Major Accounts with the outstanding KONA Client Interlocking Process. This tool will challenge the way you perceive your key relationships and literally frighten some of your people into action SPECIAL OFFER – Book a 1 day Customer Retention Workshop for January or February and receive a FREE follow up session at your place of business to ensure that you are putting your training into practice. Call or email Angela at KONA on 1300 611 288 or info@KONA.com.au to book your Client Retention Marketing Workshop.