Client’s Situation
- No commitment to understanding clients business and individual requirements
- No structured sales methodology in place
- No management coaching in place
- Declining staff motivation and morale due to being too busy
- Increasing staff turnover
- Lost business opportunities and ROI from Marketing/Leads
KONA Solution and Action
- Implemented ACTC™ process
- Developed and delivered 5 Customised modules
- Introduced Train The Trainer program so Managers can run modules going forward
- Restructured Sales Incentive scheme to reward performance and conversions/bookings
Outcomes
- Increased customer bookings by 15% overnight!
- International Business up by 7%
- Domestic Business up by 16%
- IP now retained in-house and being delivered to new recruits
- Non performers being given the chance through personal coaching to perform, or ‘be made available to industry