As Australia comes out of lockdown at home, we are left to wonder what a post COVID-19 world might look like.
There is a lot unknown about how the world will transform after we get the pandemic under control, but things will never go back to being exactly the way they were BC – before COVID.
Our workplaces are one of the many to face change, and with it, the core skills businesses and their employees require to succeed. There are at least SIX core skills that your team will need to instil as they will be in high demand in a post-corona world.
ADAPTABILITY AND FLEXIBILITY
One thing is for certain, the ways in which businesses and individuals buy and operate is alread changing. The world was already evolving rapidly, but the pandemic accelerated it. The KONA Group has provided virtual training and coaching for many years. The fact remains that we have delivered sales training, customer service training and coached 400% more virtually in the past 4 weeks than we have in four years. Obviously, this is because businesses and people were forced to adopt the online platform. Whatever the catalyst for change, change has occurred, and we need to accept and adapt to it becoming and being the norm.
The need for meetings and sales has not changed in the past eight weeks, but what has changed is the acceptance and flexibility we are affording one another when it comes to how we conduct these.
12 short weeks ago I and my team would fly to Melbourne, Brisbane, Perth, Adelaide and every other major city in the APAC region for meetings or to deliver training, audit a business and conduct coaching. Both salespeople and customers have adapted and have had to be flexible in this COVID period and conduct these via ZOOM, MS Teams, and other technologies.
Salespeople and executives that are going to succeed in a post-corona world will need to be able to adapt to ever-evolving workplaces and have the ability to continuously update and refresh their skills.
SALES TECH SAVVINESS
One of the best ways to prepare yourself and your team for a post-corona world is to acquire sales and leadership delivery skills via technology. The COVID-19 pandemic is fast-tracking digital transformations in companies as they are trying to become more resilient to future outbreaks and disruptions. The reality is that technologies such as artificial intelligence, big data, the Internet of Things, virtual and augmented reality, and robotics will make businesses more resilient to future pandemics, and any sales teams or businesses that can adapt to these technologies will be in a great position.
CREATIVITY & INNOVATION KEY ACCOUNT MANAGEMENT
We have already seen the importance of creativity and innovation during the pandemic. Businesses that have been able to come up with ways to deliver services virtually (like we and many of our customers have done) or quickly shift to new products (like Mercedes F1 that have shifted from making racing cars to innovative breathing aids) have been able to better weather the storm. In a post-Corona world, we will need human ingenuity to invent, dream up new products and ways of working. Human creativity is going to be essential, particularly in managing our key accounts and how we continue to offer value solution through creative thinking.
One of the changes in a world that is heavily augmented by the support of machines and where social distancing and home working might continue for the foreseeable future, is that more people at all levels of an organisation will be in a position where they lead others. The remote leadership adoption is only going to grow post-Corona, and people will be working in more fluent teams where people are taking the lead at different times. Professionals with strong skills in leadership, including how to bring out the best and inspire teams as well as encourage collaboration, will be in demand.
Intricately linked to leadership is another skill that is even more important in uncertain and challenging times: Emotional Intelligence (EQ).
The ability to be aware of, express, and control our emotions and be aware of others’ emotions is what emotional intelligence is all about. At times when people might feel uncertain about their job and the future of their business, it is key to connect with people on an emotional level.
Individuals with strong EQ will be coveted by organisations of all sizes and in all industries.
In the past eight weeks we have been measuring leaders EQ and coaching them on how they best navigate through these times. As we move post-COVID, I feel that this type of measurement and forward thinking by leaders will become mainstream and not just the select few amazing leaders that we are fortunate to work with.
COMMIT TO A LIFETIME OF LEARNING
According to the World Economic Forum, in just five years, 35 percent of the skills deemed essential today will change. There’s only one way to remain relevant in a post-Corona reality: commit to a lifetime of learning.
When faced with a tight job market, professionals with advanced and expert job skills will still be in demand and will likely struggle less to find employment. The good news is that improving your skills has never been easier, https://www.kona.com.au/
See COVID-19 as an opportunity to improve your skills and better your future so that you are ready for the post-Corona market.For more information about how to get you and your team ahead of the competition post-COVID, contact the KONA Group: 1300 611 288 | email@example.com