Jan 10, 2019 | customer service training
Sales representatives are the people who have a significant influence on how the prospects will respond to each campaign you initiate, and more importantly, how your sales will perform in the long run. To ensure optimal results, your sales team must possess a number...
Mar 15, 2018 | customer service training
A Customer Relationship Management (CRM) software is inarguably a critical tool that any business organisation must have. It is one of the most popular sales tools used by most sales professionals – with 91% of companies with more than 11 employees now using CRM...
Nov 23, 2017 | customer service training, Training
How will improve the experience your customers have when they contact your customer service team? Hat type of relationship do you want with your prospects and customers? How do you plan to increase the results from your customer service team? KONA can impart effective...
Jul 13, 2017 | customer service training, high performance coaching, Sales Management, Training
In a recent article Why Resilience Must Be More Than Just the Buzz-Word of the Month Resilience Coaching Specialist Catherine Woodley wrote about how some organisations didn’t like to use the word ‘resilience’ as a key word in their company HR strategy as they found...
Jul 12, 2017 | customer service training, Sales Management, Training
4 Ways to Get More From the Training Days You Attend by Kate Hirst, Performance Coach at the KONA Group We’ve all been sitting in a training room at one time or another when someone says or thinks “Yeah, yeah, yeah… We’ve been here before but nothing ever...
Jun 26, 2017 | customer service training, Training
DISC Personality Test Sales Training Australia Selling is not just about the numbers. That kind of approach may have worked in the past, but now customers want to be engaged with, and not just told all of the technical details of your products and services....
