Call Centre Training Tips

Call Centre Training Tips

In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....

National Retail Chain Consistently Underperforming

Initial situation Successful historically, yet mainly being driven through marketing and advertising dollars. Sales people not converting leads and ‘walk-ins’ into sales. Sales people focused totally on the latest greatest product innovation. Consistently overwhelmed...

Transport Organisation Consistently Missing Target

Client’s Situation No commitment to understanding clients business and individual requirements No structured sales methodology in place No management coaching in place Declining staff motivation and morale due to being too busy Increasing staff turnover Lost business...

Sales Team Not Making Enough Appointments

Initial Situation Relying on TV and Radio lead generation campaign but not converting inbound leads Under pressure from government to maintain funding as not achieving business KPIs 2 teams of 19 telephone people in each team Both teams making less than 1 telephone...