An effective customer service team is the key to a successful business so many organisations introduce Call Centre Training Program in Australia when their customer service executives are:

  • inconsistent at achieving their KPIs
  • not effective in communication
  • will escalate their calls too soon and too often
  • not good at conflict resolution with customers
  • worried more about keeping their average call handling times rather than helping customers

Call Centre Training Program in Sydney

If any of these situations rings true for your customer service team, KONA’s customer service training program will truly transform the behaviour, performance and results of your customer service executives.

Call Centre Training in Sydney and Melbourne – How We Do It

KONA Group’s customer service training program has been created with the goal of helping our client organisations become much more effective at handling customers, delivering better experiences and increase customer satisfaction.

We do this by customising our Call Centre Sales Training program to suit the needs of your organisation. Whether you have a team of 2 or 200 executives, we can create a customised solution that’s right for you and your team.

Your executives will be better equipped to handle calls, customer queries and even difficult customers. They will have the skills to handle a call proactively rather than escalating them quickly. They will become better at what they do by becoming more aware, better listeners, better communicators and better team players.

Customer Service Training – What To Expect

After completing our customer service training program, your customer service executives will:

  • Be able to increase first call resolutions
  • Improve customer satisfaction
  • Resolve conflicts effectively and efficiently
  • Handle difficult customers effectively
  • Improve their key KPIs
  • Reduce average call handling rate while improving the quality of customer satisfaction
  • Be better equipped to cross sell and up-sell

Contact KONA Group today for a free consultation on 1300 611 288; text 0425200883;  or email Glenn@KONA.com.au

Sales Training in Sydney & Melbourne Australia that Delivers Lasting Results

KONA’s experienced coaches will create a customised call centre training program for your organisation to deliver highly effective results. Our Sales Management Training programs are perfect to develop your Team Leader Training and are highly interactive, engaging and fun and ensure that the participants are truly transformed and ready to make a difference.

If you need to improve the performance of your call centre executives and team leaders, KONA’s Customised Call Centre Training, Sales Training in Sydney and Customer Service Training and Coaching will increase your team’s performance and results

Generic, ‘off the shelf’, by the book, Call Centre Training Courses do not deliver effective results and they are not the best use of your investment if you are looking to develop a highly effective team that deliver the results you need.

So if you are looking to increase the effectiveness and results of your Call Centre and Customer Service team, contact KONA today on 1300 611 288 or text 0425200883 or email info@kona.com.au to discuss how we can help you to improve your organisation’s results.

The KONA Group is Australia’s Leading Call Centre TrainingSales Training and Sales Management Training and Coaching company and provide Customised Training programs that include:  Sales Training & CoachingSales Pipeline TrainingKey Account Management TrainingCall Centre Training & coachingCustomer Service Training, Team Leader Training, Negotiation Skills Training & CoachingMotivational SpeakersHR ConsultingDISC and MBTI, and more.