Making outbound telephone calls and handling customer inbound queries over the phone requires multiple skills including communication skills, phone skills, problem resolution skills and active listening skills.
Whether you are looking to train your new call centre operatives effectively or are looking to improve the performance of your existing call centre team, KONA’s customised call centre training program in Sydney and Melbourne is tailored to you and your team.
With over 17 years of experience in Sales Training in Sydney, Australia, KONA is a trusted partner for Call Centre Training, Team Leader Training and Sales Training. With a proven track record of delivering successful results for call centre teams, both big and small, we will transform your good call centre executives into call centre champions.
Call Centre Training Australia – Skills You Will Learn
- Verbal communication techniques
- Phone etiquette and phone skills
- Cold calling techniques
- Up selling and cross selling techniques
- Active listening skills
- Building relationships with customers
- Probing techniques
- Handling inbound calls and customer complaints
- Handling difficult customers
- Negotiation skills
- Handling objections effectively
Call Centre Training – How You Will Benefit
- After completing our Melbourne and Sydney call centre sales training courses, your executives will be able to:
- Improve their KPIs
- Reduce average call handling time
- Increase their sales figures
- Reduce escalations
- Increase first call resolutions
- Connect with customers on an emotional level
- Close sales effectively
- Negotiate and handle objections effectively
Call Centre Training in Sydney Australia that Delivers Lasting Results
KONA’s experienced coaches will create a customised call centre training program for your organisation to deliver highly effective results. Our Sales Management Training programs are perfect to develop your Team Leader Training and are highly interactive, engaging and fun and ensure that the participants are truly transformed and ready to make a difference.
If you need to improve the performance of your call centre executives and team leaders, KONA’s Customised Call Centre Training, Sales Training in Sydney and Customer Service Training and Coaching will increase your team’s performance and results
Generic, ‘off the shelf’, by the book, Call Centre Training Courses do not deliver effective results and they are not the best use of your investment if you are looking to develop a highly effective team that deliver the results you need.
So if you are looking to increase the effectiveness and results of your Call Centre and Customer Service team, contact KONA today on 1300 611 288 or text 0425200883 or email firstname.lastname@example.org to discuss how we can help you to improve your organisation’s results.
The KONA Group is Australia’s Leading Call Centre Training, Sales Training and Sales Management Training and Coaching company and provide Customised Training programs that include: Sales Training & Coaching, Sales Pipeline Training, Key Account Management Training, Call Centre Training & coaching, Customer Service Training, Team Leader Training, Negotiation Skills Training & Coaching, Motivational Speakers, HR Consulting; DISC and MBTI, and more.