10 WAYS TO HANDLE DIFFICULT CUSTOMERS

10 WAYS TO HANDLE DIFFICULT CUSTOMERS

How to handle difficult customers - not a question we should be asking ourselves, yet one we are unfortunately facing more and more often since the onset of COVID. Customers are more likely to make repeat purchases with companies that offer excellent customer service....

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WHY THE BEST SALES PEOPLE GET LUCKY

WHY THE BEST SALES PEOPLE GET LUCKY

Garret Norris | KONA Group Managing Director All through my sales career and even today people have commented on how “lucky” I am… My response has been and will continue to be, “it's hard work being this lucky”. When I had large teams of salespeople, throwing “luck”...

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HOW TO RESET YOUR BUSINESS AND PEOPLE POST-COVID

HOW TO RESET YOUR BUSINESS AND PEOPLE POST-COVID

We cannot ignore the fact that COVID-19 has had a serious impact on the Australian economy. This has resulted in many business leaders enduring sleepless nights and scratching their heads over the current and future impact of this pandemic on their business. But it is...

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You Need to Create a Pipeline NOW

You Need to Create a Pipeline NOW

These are strange times. While medical professionals are striving to maintain COVID-19, businesses around the world are struggling with the disruption of the day-to-day. It’s a confusing time for everyone. Many of us don’t know what the next steps are. However, the...

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10 KEY FACTORS WHY HR IS IMPORTANT

10 KEY FACTORS WHY HR IS IMPORTANT

Human Resources in this day and age is a lot more than it used to be. HR today plays a significant role in developing positive business culture and improving employee engagement as well as productivity – all of which work towards the growth of the business. HR is an...

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SIX KEY ACHIEVEMENTS OF PLANNING

SIX KEY ACHIEVEMENTS OF PLANNING

“The general who wins the battle makes many calculations in his temple before the battle is fought. The general who loses makes but few calculations beforehand. Thus, do many calculations and lead to victory, and few calculations to defeat; how much more no...

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HOW WILL YOUR BUSINESS SURVIVE POST COVID-19?

HOW WILL YOUR BUSINESS SURVIVE POST COVID-19?

  Is Your Team Still Focused? Feeling flat? You are not alone. By now we have accepted the buzz word uncertainty has become the other buzz phrase, new normal. But, if we have come to terms with uncertainty, why is there still a feeling of monotony? Well, because...

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SIX TIPS FOR SMASHING A VIRTUAL SALES MEETINGS

SIX TIPS FOR SMASHING A VIRTUAL SALES MEETINGS

PROSPECTING IN A PANDEMIC A third of the Australian economy is generated from New South Wales, so what happens when that state goes into lockdown? Add to that Victoria in lockdown, and that is a sizeable portion of the nation's economy taking a hard hit. We are once...

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Emotional Intelligence Profile

Emotional Intelligence Profile

Psychological Profiling Tools Explained WHAT IS AN EMOTIONAL INTELLIGENCE OR EQ PROFILE? Emotional intelligence is the ability to sense, understand, and effectively apply emotions to be more collaborative and productive with others. Successful leaders and superior...

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WORK FROM HOME | PROTOCOLS OF AN E-MEETING

WORK FROM HOME | PROTOCOLS OF AN E-MEETING

  In uncertain times it is vital to keep your business active, busy as well as professional - that means ensuring your staff have a solid grasp on the dos and don’ts of E-Meetings and video conferencing as virtual workplaces become the new normal. In light of...

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GOOD LEADERS MAKE DECISIONS

GOOD LEADERS MAKE DECISIONS

Decision making is at the core of solid leadership.   When a problem presents, a Leader must be able to make the call. A decisive leader that leads the team with strength, instills confidence and paves the path to progression.   If nothing happens then...

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DISC Profile in Sales Training

DISC Profile in Sales Training

DISC PROFILE in SALES TRAINING | KEY ACCOUNT MANAGEMENT People tend to trust people who are similar to them. The most effective way to gain the commitment and cooperation of others is to “get into their world” and “blend” with their behavioural style. DISC helps a...

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Call Centre Training Tips

Call Centre Training Tips

In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....

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The Difference Between DISC and MBTI

The Difference Between DISC and MBTI

The Difference Between DISC and MBTI What’s the difference do we need to use both? Straight talk about each instrument Both the DISC instrument and the MBTI® (Myers-Briggs Type Indicator) are widely used and accepted in thousands of organisations around the world....

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Board or Leadership Alignment Session

Board or Leadership Alignment Session

Are your Board of Directors Aligned? Is there Conflict or Misunderstanding? Are your Senior Managers pulling in the same direction? HERE ARE SOME INDICATORS THAT A BOARD OR LEADERSHIP TEAM WILL BENEFIT FROM AN ALIGNMENT SESSION: When a board has refreshed and/or...

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