Competition | Entertain Yourself During Lockdown

Competition | Entertain Yourself During Lockdown

For many of us in a work from home set up, it can get exceedingly difficult to keep our minds continually engaged. But there are ways to invigorate morale and at the same time keep up productivity during lockdown. At the KONA Group, we live by the philosophy activity...

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5 Ways Poor Leadership Impacts Your Business

5 Ways Poor Leadership Impacts Your Business

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy. The true neighbour will risk his position, his prestige, and even his life for the welfare of others. Where do we...

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Top 4 EOFY Budget Spending Ideas

Top 4 EOFY Budget Spending Ideas

Don’t let your EOFY Budget Go to Waste! Despite the urge to act now to avoid the “use it or lose it” budget spending, it’s vital to think strategically about your organisation’s future objectives before moving forward. Be wise when considering your End Of Financial...

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5 Sales Jargons to Avoid with Prospects

5 Sales Jargons to Avoid with Prospects

Salespeople have their own secret language known as Sales jargon. Experienced Salespeople know success comes from communicating clearly. That is, in language their prospects can understand. However, there are numerous slang terms that Salespeople reserve for internal...

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Does Religion in Leadership Work?

Does Religion in Leadership Work?

Whether we individually believe in a religion or not, people all around us do. Put simply, religion is a social fact. Indeed, it influences how people live, work, and lead. Consequently, understanding and respecting religion is important for Leaders. Notably because...

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5 Reasons Why You Need a Team Leadership Charter

5 Reasons Why You Need a Team Leadership Charter

In a world that changes so fast and where competition for resources increases every day, you can’t afford to be left behind. So, recognising emerging trends and getting in front of the curve is ultimately the path to success. Leadership improvement techniques over the...

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What Is Your Selling Style?

What Is Your Selling Style?

Your Selling Style has a massive impact on your Sales outcomes. A Selling Style is how you connect with the customer. Basically, how your actions impact and influence the customer’s decision making. It is important to know the type of Salesperson you are. The primary...

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5 Hidden Problems in Your Sales Team

5 Hidden Problems in Your Sales Team

The Importance of Sales Team Independent Reports The challenge faced by many Sales Leaders and Managers today is how do you measure your Salespeople’s capabilities? Moreover, how do you get objective feedback about your Sales team’s performance? And ultimately, how do...

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6 GOOD AND BAD ASSUMPTIONS SALESPEOPLE MAKE

6 GOOD AND BAD ASSUMPTIONS SALESPEOPLE MAKE

Too often people make the assumption that in Sales, assumptions are bad. That is a bad assumption. A poor Sales assumption at that. Assumptions are great. We need to make assumptions. Assumptions assist us in setting a direction, they give us something to aim for or a...

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REVEALED: WHAT DO LEADERS FEAR THE MOST?

REVEALED: WHAT DO LEADERS FEAR THE MOST?

Everybody has fears. Believe it or not, even us leaders fear something at some point. But not letting those fears get the best of you is an important part of successful leadership. If you do not learn to manage your fears, you will be tempted to take shortcuts that...

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END 2020 THE WAY YOU WANT TO START 2021

END 2020 THE WAY YOU WANT TO START 2021

Is your company one of the many forced to cancel the much anticipated Christmas party due to that pestilent C-word, COVID? Express gratitude to your team and at the same time prepare your Sales to be successful for 2021 - invite your Leadership Team to KONA’s Virtual...

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FRONT OF MIND SALES TIPS

FRONT OF MIND SALES TIPS

Research has proven two crucial Sales factors. Firstly, it is seven times less costly to keep a client than it is to win a new one. And secondly, it takes a minimum of 9 ‘touch points’, or brand recognition, to develop a relationship. And during this pandemic-era it...

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12 SALES MYTHS DEBUNKED

12 SALES MYTHS DEBUNKED

For more than 20 years the KONA Group has been increasing sales effectiveness in many organisations and across several industries. That includes, Banking & Finance, Professional Services & Consulting, IT&T, FMCG, Building & Engineering, as well as...

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27 FASCINATING SALES STATISTICS

27 FASCINATING SALES STATISTICS

COVID-19 is changing how B2B buyers and sellers interact. Clever adaptable sales leaders are learning how to adapt to the next normal. COVID-19 has destroyed lives and livelihoods and continues to do so in many communities around the world. The full implications of...

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7 TIPS TO BUILD A POSITIVE SALES CULTURE

7 TIPS TO BUILD A POSITIVE SALES CULTURE

Your Long-Term Strategy for Success with a Positive Sales Culture As the old adage goes, choose a job you love, and you will never have to work a day in your life! To truly create a driven and positive work culture, you’ll need a long-term strategy of consistent,...

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CUSTOMER SERVICE – THE COST OF MISTAKES

CUSTOMER SERVICE – THE COST OF MISTAKES

  Have you calculated how much your customer service costs you? Do your Customer Service Officers (CSOs) know how to make the best use of time? The concept of sales coaching, in an effort to reinforce the information learned during training and facilitate changes in...

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TRAINING DOESN’T WORK

TRAINING DOESN’T WORK

An astonishing 85% of sales training falls short of delivering on its ROI. Additionally, approximately 80% of new skills are lost within one week of training if they are not used, and about 87% of skills are lost within a month of training if they are not used...

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10 WAYS TO HANDLE DIFFICULT CUSTOMERS

10 WAYS TO HANDLE DIFFICULT CUSTOMERS

How to handle difficult customers - not a question we should be asking ourselves, yet one we are unfortunately facing more and more often since the onset of COVID. Customers are more likely to make repeat purchases with companies that offer excellent customer service....

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WHY THE BEST SALES PEOPLE GET LUCKY

WHY THE BEST SALES PEOPLE GET LUCKY

Garret Norris | KONA Group Managing Director All through my sales career and even today people have commented on how “lucky” I am… My response has been and will continue to be, “it's hard work being this lucky”. When I had large teams of salespeople, throwing “luck”...

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HOW TO RESET YOUR BUSINESS AND PEOPLE POST-COVID

HOW TO RESET YOUR BUSINESS AND PEOPLE POST-COVID

We cannot ignore the fact that COVID-19 has had a serious impact on the Australian economy. This has resulted in many business leaders enduring sleepless nights and scratching their heads over the current and future impact of this pandemic on their business. But it is...

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