10 WAYS TO HANDLE DIFFICULT CUSTOMERS

10 WAYS TO HANDLE DIFFICULT CUSTOMERS

How to handle difficult customers – not a question we should be asking ourselves, yet one we are unfortunately facing more and more often since the onset of COVID. Customers are more likely to make repeat purchases with companies that offer excellent customer...
4 TIPS FOR SALES MANAGERS ON HOW TO DESTROY THEIR TEAM

4 TIPS FOR SALES MANAGERS ON HOW TO DESTROY THEIR TEAM

Tips for sales managers on how to destroy their team. Yes you read that correctly. For if we know how to do something wrong, then (hopefully) we stop doing it! In these uncertain times sales managers can not afford to fail. Especially those at the coal face, who are...
WHY THE BEST SALES PEOPLE GET LUCKY

WHY THE BEST SALES PEOPLE GET LUCKY

Garret Norris | KONA Group Managing Director All through my sales career and even today people have commented on how “lucky” I am… My response has been and will continue to be, “it’s hard work being this lucky”. When I had large teams of salespeople, throwing...