12 SALES MYTHS DEBUNKED

12 SALES MYTHS DEBUNKED

For more than 20 years the KONA Group has been increasing sales effectiveness in many organisations and across several industries. That includes, Banking & Finance, Professional Services & Consulting, IT&T, FMCG, Building & Engineering, as well as...
27 FASCINATING SALES STATISTICS

27 FASCINATING SALES STATISTICS

COVID-19 is changing how B2B buyers and sellers interact. Clever adaptable sales leaders are learning how to adapt to the next normal. COVID-19 has destroyed lives and livelihoods and continues to do so in many communities around the world. The full implications of...
7 TIPS TO BUILD A POSITIVE SALES CULTURE

7 TIPS TO BUILD A POSITIVE SALES CULTURE

Your Long-Term Strategy for Success with a Positive Sales Culture As the old adage goes, choose a job you love, and you will never have to work a day in your life! To truly create a driven and positive work culture, you’ll need a long-term strategy of consistent,...
CUSTOMER SERVICE – THE COST OF MISTAKES

CUSTOMER SERVICE – THE COST OF MISTAKES

  Have you calculated how much your customer service costs you? Do your Customer Service Officers (CSOs) know how to make the best use of time? The concept of sales coaching, in an effort to reinforce the information learned during training and facilitate changes in...
TRAINING DOESN’T WORK

TRAINING DOESN’T WORK

An astonishing 85% of sales training falls short of delivering on its ROI. Additionally, approximately 80% of new skills are lost within one week of training if they are not used, and about 87% of skills are lost within a month of training if they are not used...
10 WAYS TO HANDLE DIFFICULT CUSTOMERS

10 WAYS TO HANDLE DIFFICULT CUSTOMERS

How to handle difficult customers – not a question we should be asking ourselves, yet one we are unfortunately facing more and more often since the onset of COVID. Customers are more likely to make repeat purchases with companies that offer excellent customer...
4 TIPS FOR SALES MANAGERS ON HOW TO DESTROY THEIR TEAM

4 TIPS FOR SALES MANAGERS ON HOW TO DESTROY THEIR TEAM

Tips for sales managers on how to destroy their team. Yes you read that correctly. For if we know how to do something wrong, then (hopefully) we stop doing it! In these uncertain times sales managers can not afford to fail. Especially those at the coal face, who are...
WHY THE BEST SALES PEOPLE GET LUCKY

WHY THE BEST SALES PEOPLE GET LUCKY

Garret Norris | KONA Group Managing Director All through my sales career and even today people have commented on how “lucky” I am… My response has been and will continue to be, “it’s hard work being this lucky”. When I had large teams of salespeople, throwing...