WORK FROM HOME | PROTOCOLS OF AN E-MEETING

WORK FROM HOME | PROTOCOLS OF AN E-MEETING

  In uncertain times it is vital to keep your business active, busy as well as professional – that means ensuring your staff have a solid grasp on the dos and don’ts of E-Meetings and video conferencing as virtual workplaces become the new normal. In light...
GOOD LEADERS MAKE DECISIONS

GOOD LEADERS MAKE DECISIONS

Decision making is at the core of solid leadership.   When a problem presents, a Leader must be able to make the call. A decisive leader that leads the team with strength, instills confidence and paves the path to progression.   If nothing happens then...
DISC Profile in Sales Training

DISC Profile in Sales Training

DISC PROFILE in SALES TRAINING | KEY ACCOUNT MANAGEMENT People tend to trust people who are similar to them. The most effective way to gain the commitment and cooperation of others is to “get into their world” and “blend” with their behavioural style. DISC helps a...
Call Centre Training Tips

Call Centre Training Tips

In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
The Difference Between DISC and MBTI

The Difference Between DISC and MBTI

The Difference Between DISC and MBTI What’s the difference do we need to use both? Straight talk about each instrument Both the DISC instrument and the MBTI® (Myers-Briggs Type Indicator) are widely used and accepted in thousands of organisations around the world....
Board or Leadership Alignment Session

Board or Leadership Alignment Session

Are your Board of Directors Aligned? Is there Conflict or Misunderstanding? Are your Senior Managers pulling in the same direction? HERE ARE SOME INDICATORS THAT A BOARD OR LEADERSHIP TEAM WILL BENEFIT FROM AN ALIGNMENT SESSION: When a board has refreshed and/or...