END 2020 THE WAY YOU WANT TO START 2021

END 2020 THE WAY YOU WANT TO START 2021

Is your company one of the many forced to cancel the much anticipated Christmas party due to that pestilent C-word, COVID? Express gratitude to your team and at the same time prepare your Sales to be successful for 2021 - invite your Leadership Team to KONA’s Virtual...

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FRONT OF MIND SALES TIPS

FRONT OF MIND SALES TIPS

Research has proven two crucial Sales factors. Firstly, it is seven times less costly to keep a client than it is to win a new one. And secondly, it takes a minimum of 9 ‘touch points’, or brand recognition, to develop a relationship. And during this pandemic-era it...

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12 SALES MYTHS DEBUNKED

12 SALES MYTHS DEBUNKED

For more than 20 years the KONA Group has been increasing sales effectiveness in many organisations and across several industries. That includes, Banking & Finance, Professional Services & Consulting, IT&T, FMCG, Building & Engineering, as well as...

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27 FASCINATING SALES STATISTICS

27 FASCINATING SALES STATISTICS

COVID-19 is changing how B2B buyers and sellers interact. Clever adaptable sales leaders are learning how to adapt to the next normal. COVID-19 has destroyed lives and livelihoods and continues to do so in many communities around the world. The full implications of...

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7 TIPS TO BUILD A POSITIVE SALES CULTURE

7 TIPS TO BUILD A POSITIVE SALES CULTURE

Your Long-Term Strategy for Success with a Positive Sales Culture As the old adage goes, choose a job you love, and you will never have to work a day in your life! To truly create a driven and positive work culture, you’ll need a long-term strategy of consistent,...

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CUSTOMER SERVICE – THE COST OF MISTAKES

CUSTOMER SERVICE – THE COST OF MISTAKES

  Have you calculated how much your customer service costs you? Do your Customer Service Officers (CSOs) know how to make the best use of time? The concept of sales coaching, in an effort to reinforce the information learned during training and facilitate changes in...

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TRAINING DOESN’T WORK

TRAINING DOESN’T WORK

An astonishing 85% of sales training falls short of delivering on its ROI. Additionally, approximately 80% of new skills are lost within one week of training if they are not used, and about 87% of skills are lost within a month of training if they are not used...

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10 WAYS TO HANDLE DIFFICULT CUSTOMERS

10 WAYS TO HANDLE DIFFICULT CUSTOMERS

How to handle difficult customers - not a question we should be asking ourselves, yet one we are unfortunately facing more and more often since the onset of COVID. Customers are more likely to make repeat purchases with companies that offer excellent customer service....

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WHY THE BEST SALES PEOPLE GET LUCKY

WHY THE BEST SALES PEOPLE GET LUCKY

Garret Norris | KONA Group Managing Director All through my sales career and even today people have commented on how “lucky” I am… My response has been and will continue to be, “it's hard work being this lucky”. When I had large teams of salespeople, throwing “luck”...

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SIX KEY ACHIEVEMENTS OF PLANNING

SIX KEY ACHIEVEMENTS OF PLANNING

“The general who wins the battle makes many calculations in his temple before the battle is fought. The general who loses makes but few calculations beforehand. Thus, do many calculations and lead to victory, and few calculations to defeat; how much more no...

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HOW WILL YOUR BUSINESS SURVIVE POST COVID-19?

HOW WILL YOUR BUSINESS SURVIVE POST COVID-19?

  Is Your Team Still Focused? Feeling flat? You are not alone. By now we have accepted the buzz word uncertainty has become the other buzz phrase, new normal. But, if we have come to terms with uncertainty, why is there still a feeling of monotony? Well, because...

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SIX TIPS FOR SMASHING A SALES MEETING REMOTELY

SIX TIPS FOR SMASHING A SALES MEETING REMOTELY

Imagine if at the start of 2020 you were told you can double the number of leads you see a day? Video conferencing looks to be settling in quite comfortably as the preferred procedure moving forward. And used correctly this new modus operandi can work wonders for you,...

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