Crucial Conversations

Crucial Conversations – Skills for Talking When the Stakes are High!

• Are the Managers in your company brave enough and confident enough to have a crucial conversation?
• Do they have the skills to engage effectively in constructive dialogue with non – performers?
• Do they effectively interact with people who use strong debate-style tactics – inflammatory language, speaking in absolutes, etc. in order to win arguments?
• Could the new Fair Work Australia laws create problems if your managers are not capable?
• Have they ever wanted to give a colleague some sensitive feedback but decide not to, because the conversation might not go that well or might even harm their relationship?
• Do people in your business shy away from a crucial conversation or handle them poorly
• Research has clearly shown that the cost, on average, of the inability to manage any crucial conversation is $1,500 plus any 8-hour day!
• In the U.S. nearly 200,000 people die each year in hospitals because a health industry professional made a mistake – often one of their co-workers saw the error but didn’t dare to speak up!

OUTCOMES

· Ability to have tough conversations with non – performers

· Confidence in being able to successfully manage any conversation towards its objective

· Healthier and more effective working relationships

· Greater level of trust within the team

· Stronger leadership from managers

· Improved results

For more information about how Crucial Conversations can improve the performance of your business please contact Grahame or Brad on 1300 611 288. Alternatively, e-mail info@kona.com.au

The concepts, tools, techniques and training solutions described on this page are owned entirely by VitalSmarts Inc. U.S.A. SevenSeventeen is the sole Australia & N.Z. licensee for VitalSmarts products and training solutions.