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Archive for the ‘ Company News ’ Category

Where has the ‘service’ in customer service gone?

22nd June 2011 Posted in: Company News by admin

It used to be an honoured profession to work in the ‘service industry’. But here in Australia it seems to be all ‘self-service’ – whether it’s in a restaurant, a pub, a clothing store, selecting a phone service, paying a bill or even selecting a DVD. Now you can get a DVD from a vending

Where have all the role models gone?

16th January 2012 Posted in: Company News by admin

LEADERSHIP IN THE WORKPLACE The hasty and undignified departures of the CEO’s of DJ and HP have a greater story to tell than for the crimes they have been accused of. There is more to it than who did what to whom, how often and where and how high the punitive damages will be. While

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