Increasingly over the 13 years KONA Group have been working with clients the importance on Employee Retention has increased dramatically With unemployment levels low and a new generation of ‘experiential employees’ coming through; (employees who are looking for experiences at work rather than a life time career) more and more companies have a problem when

I used to work with a Business Owner who in a previous life had been an officer in the Australian Military. In all senses of the word he was a tough man. He used to jump out of planes at 30,000 feet in the pitch black of night; swing in through windows on the end

Being in sales is a very tricky business. The formulas often change, skills need to be acquired, strategies formed and planned. How many of us have been accosted by a sales person and we got so turned off the moment he uttered his first two sentences? How many of us have actually been lured slowly

There was a time in the not too distant past (pre internet days) when managers actually did more than just sit in their office and hammer away on their computers writing ‘very important report and strategies’. They actually went with their sales people out in the field and saw firsthand how their people were performing

Are your managers any good at managing people? If not, have you given them the tools to do so? Broadly speaking managers do two things. They manage the running of the section of a business they are looking after, including information, systems and numbers. The other is the people that report to them, which is

At the age of 41 Glenn Dobson, a normal bloke, with two young children, mortgage and full time job developed an extraordinary  dream….. To compete in the world’s toughest one day endurance race, the Hawaii Ironman, a 3.8kms swim, followed immediately by a 180kms bike ride, then a 42kms run, every step fighting against the

Carefully crafted questions will not only unlock the secrets to winning your prospect’s confidence but you can also win a space in your prospect’s kingdom.   There are a wide range of skills you need to master to be successful in strategic sales, but here I am going to suggest just three that are absolutely

At the start of the year many Australian business owners are too quick spend big on marketing activity only to be disappointed in the results. I’m making it my personal crusade to stop people in business from throwing any more money away on needless, wasteful and potentially damaging marketing! Panic marketing could be anything from