KONA Approach

Your average consulting firm hands you a report and an invoice, smiles smugly and walks off to the next 'consulting assignment'. We call that 'telling them how ugly their baby really is - and then just handing it back to them!'. We identify the need for change/improvement, the real enablers of change/improvement and then we make it happen!

Express an interest in improving your business performance

Once an organisation has indicated an interest in improving their performance, we research what the 'best-in-class' core metrics are for that field, industry, sector etc. (things like, but not necessarily restricted to, "average revenue per employee", "average profit per employee", "cost of sale", "average margin", "revenue per customer", "return-on-capital" etc.) - to get some sort of benchmark.

Determine goals

With that benchmark, we meet with our client and discuss how we can facilitate the forming of improved target metrics they want to aim for.

Assess and diagnose current state of your business

Next, we assess (through several powerful diagnostics), the capability of the organisation in its current 'state' (reviewing strategy, plans, leadership, management, performance, structure, systems and processes) to achieve the new target metrics. This enables us and our client to identify what it is the organisation will need to 'do more of, differently or better' if it is to achieve its new ambitions.*

Develop a project plan together

Then, in consultation with the organisation, we develop a project plan for bringing about the 'more of, differently or betters'. Some parts our client will do, some of it we do.

Install processes

For the parts we have responsibility for, the next step we call 'installation'. Here we bring in subject-experts from our team to 'install' those things that the organisation needs to 'do more of, differently or better' (Work here ranges from facilitating, designing, improving, developing, training, coaching to 'changing' and can take from 6 weeks to 6 or more months).

Implement processes

The most impactful phase we call 'implementation'. This is where we work with our clients and their staff (typically over at least a six month period), in their environment, ensuring that the 'more of, differently or betters' become 'a way of life'. Here's where we help our clients make the transition between 'knowing' and 'doing'. Our style during this phase has caused many of our clients to liken us to being temporary members of their management and executive team. Return on investment is secured here.

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